25
NPS
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QUALIA
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About QUALIA's Brand
Qualia is the real estate and mortgage industry’s leading digital closing platform.
Brand at a Glance
78%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
QUALIA NPS
QUALIA's Net Promoter Score (NPS) is a 25 with 58% Promoters, 9% Passives, and 33% Detractors. Net Promoter Score tracks whether QUALIA's customers would recommend using the product based on a scale of -100 to 100.
QUALIA Overall NPS
| 58% | Promoters |
|---|---|
| 9% | Passives |
| 33% | Detractors |
QUALIA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Apr 2021 66 | Apr 2021 | 66 |
Sep 2021 25 | Sep 2021 | 25 |
Feb 2022 40 | Feb 2022 | 40 |
Apr 2022 49 | Apr 2022 | 49 |
May 2022 57 | May 2022 | 57 |
Jun 2022 37 | Jun 2022 | 37 |
Jan 2023 44 | Jan 2023 | 44 |
Nov 2023 30 | Nov 2023 | 30 |
Mar 2024 18 | Mar 2024 | 18 |
Dec 2025 25 | Dec 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
QUALIA Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of QUALIA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
QUALIA Product Quality
3.4/5
QUALIA has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock QUALIA's overall Product Quality score rated by its users and customers.
QUALIA Product Information
QUALIA’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.qualia.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Real Estate
SaaS
QUALIA Pricing
QUALIA ROI & Value For Money
3.5/5
QUALIA has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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QUALIA Customer Satisfaction (CSAT)
QUALIA Customer Satisfaction (CSAT) Score
63 / 100
QUALIA has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
38%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
QUALIA Customer Service
3.6/5
QUALIA has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About QUALIA's Customer Service
Address
San Francisco, CA
Website
https://www.qualia.com/
Phone Number
855-441-5498
QUALIA's Social Links
QUALIA as an Employer
4.8/5
QUALIA has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
QUALIA scored a 25 for Net Promoter Score and a 64 for Employee Net Promoter Score. NPS gauges how likely a customer of QUALIA would recommend the brand to a friend. ENPS measures how likely QUALIA employees would recommend working at QUALIA to a friend.
Net Promoter Score
25
NPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
64
eNPS Score
| 74% | Promoters |
|---|---|
| 16% | Passive |
| 10% | Detractors |
