3
NPS
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Qualifacts Systems
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About Qualifacts Systems' Brand
Cloud Electronic Health Record Solution Provider serving the Behavioral Health and Human Services Community
Brand at a Glance
3.6/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Qualifacts Systems NPS
Qualifacts Systems's Net Promoter Score (NPS) is a 3 with 44% Promoters, 15% Passives, and 41% Detractors. Net Promoter Score tracks whether Qualifacts Systems's customers would recommend using the product based on a scale of -100 to 100.
Qualifacts Systems Overall NPS
| 44% | Promoters |
|---|---|
| 15% | Passives |
| 41% | Detractors |
Qualifacts Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 3 | Aug 2020 | 3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Qualifacts Systems NPS by Usage
Qualifacts Systems's NPS was rated the highest by customers who have used Qualifacts Systems's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -23 | Less than 1 Year | -23 |
2 to 5 Years 11 | 2 to 5 Years | 11 |
5 to 10 Years 7 | 5 to 10 Years | 7 |
Qualifacts Systems Product Quality
3.6/5
Qualifacts Systems has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Qualifacts Systems' overall Product Quality score rated by its users and customers.
Qualifacts Systems Product Information
Qualifacts Systems serves markets in the United States. Qualifacts Systems supports Web devices and offers products for medium and large sized businesses.
Qualifacts Systems’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.qualifacts.com/
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
Languages Supported
English
Product Type
Electronic Medical Records Software
Mental Health Software
Human Services Software
Qualifacts Systems Pricing
Qualifacts Systems ROI & Value For Money
3.6/5
Qualifacts Systems has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Qualifacts Systems' overall ROI score rated by its users and customers.
Qualifacts Systems Pricing Plans
Qualifacts Systems has a pricing structure that accommodates medium and large businesses.
Who Uses Qualifacts Systems?
Medium Businesses
Large Enterprises
Qualifacts Systems Customer Service
3.7/5
Qualifacts Systems has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Qualifacts Systems's Customer Service
Address
Nashville, TN
Website
http://www.qualifacts.com/
Phone Number
(866)386-6755
Consumer vs. Employees
Qualifacts Systems scored a 3 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Qualifacts Systems would recommend the brand to a friend. ENPS measures how likely Qualifacts Systems employees would recommend working at Qualifacts Systems to a friend.
Net Promoter Score
3
NPS Score
| 44% | Promoters |
|---|---|
| 15% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
