-93
NPS
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Quality Inn & Suites
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About Quality Inn & Suites' Brand
Brand at a Glance
59%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Quality Inn & Suites NPS
Quality Inn & Suites's Net Promoter Score (NPS) is a -93 with 2% Promoters, 3% Passives, and 95% Detractors. Net Promoter Score tracks whether Quality Inn & Suites's customers would recommend using the product based on a scale of -100 to 100.
Quality Inn & Suites Overall NPS
| 2% | Promoters |
|---|---|
| 3% | Passives |
| 95% | Detractors |
Quality Inn & Suites NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -93 | Oct 2024 | -93 |
Nov 2024 -93 | Nov 2024 | -93 |
Dec 2024 -93 | Dec 2024 | -93 |
Jan 2025 -93 | Jan 2025 | -93 |
Mar 2025 -93 | Mar 2025 | -93 |
Apr 2025 -93 | Apr 2025 | -93 |
May 2025 -93 | May 2025 | -93 |
Jun 2025 -93 | Jun 2025 | -93 |
Jul 2025 -93 | Jul 2025 | -93 |
Aug 2025 -93 | Aug 2025 | -93 |
Nov 2025 -93 | Nov 2025 | -93 |
Jan 2026 -93 | Jan 2026 | -93 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quality Inn & Suites NPS by Gender
Quality Inn & Suites's NPS was rated -93 by both Female and Male customers on Comparably.
Male
-93
Quality Inn & Suites's NPS was rated -93 by Male customers on Comparably.
2%
Promoters
3%
Passives
95%
Detractors
Female
-93
Quality Inn & Suites's NPS was rated -93 by Female customers on Comparably.
3%
Promoters
1%
Passives
96%
Detractors
Quality Inn & Suites NPS by Ethnicity
Quality Inn & Suites's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -91 | Caucasian | -91 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -88 | African American/Black | -88 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -100 | Other | -100 |
Quality Inn & Suites NPS by Age
Quality Inn & Suites's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Quality Inn & Suites NPS by Usage
Quality Inn & Suites's NPS was rated the highest by customers who have used Quality Inn & Suites's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -96 | Less than 1 Year | -96 |
1 to 2 Years -75 | 1 to 2 Years | -75 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -88 | 5 to 10 Years | -88 |
Over 10 Years -94 | Over 10 Years | -94 |
Quality Inn & Suites Customer Reviews
Out of the 21 Quality Inn & Suites customer reviews 2 were positive and 19 were constructive. Quality Inn & Suites customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Quality Inn & Suites Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Quality Inn & Suites users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quality Inn & Suites Customer Loyalty Score by Gender
Female customers rated Quality Inn & Suites's Customer Loyalty score 7% higher than Male customers.
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Male
55%
Yes
Female
62%
Yes
Quality Inn & Suites Customer Loyalty Score by Ethnicity
Quality Inn & Suites's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Quality Inn & Suites.
61
out of 100
Caucasian
61
out of 100
Hispanic or Latino
78
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
35
out of 100
Other
Quality Inn & Suites Customer Loyalty Score by Age
Quality Inn & Suites's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Quality Inn & Suites.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 10% | 18-25 | 10% |
26-30 70% | 26-30 | 70% |
31-35 82% | 31-35 | 82% |
36-40 51% | 36-40 | 51% |
41-45 69% | 41-45 | 69% |
46-50 48% | 46-50 | 48% |
51-55 75% | 51-55 | 75% |
56-60 72% | 56-60 | 72% |
61-65 66% | 61-65 | 66% |
66+ 44% | 66+ | 44% |
Quality Inn & Suites Customer Loyalty Score by Usage
Quality Inn & Suites's Customer Loyalty score was rated the highest by customers who have used Quality Inn & Suites's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Quality Inn & Suites Customer Loyalty Score by Industry
Quality Inn & Suites's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Business and Consumer Services industry customers.
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Quality Inn & Suites Product Quality
1.5/5
Quality Inn & Suites has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Quality Inn & Suites Product Information
Quality Inn & Suites’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Quality Inn & Suites's product the highest.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Quality Inn & Suites Product Quality
Quality Inn & Suites's Product Quality score was rated highest by customers who have used Quality Inn & Suites's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Quality Inn & Suites Product Quality the Highest
Ranked Quality Inn & Suites Product Quality the Lowest
Quality Inn & Suites Product Quality Score by Gender
Quality Inn & Suites's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Quality Inn & Suites.
Male
1.5/5
Female
1.5/5
Quality Inn & Suites Product Quality Score by Ethnicity
Quality Inn & Suites's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Quality Inn & Suites.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Quality Inn & Suites Product Quality Score by Age
Quality Inn & Suites's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Quality Inn & Suites.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Quality Inn & Suites Product Quality Score by Usage
Quality Inn & Suites's Product Quality score was rated 1.5 stars by customers who have used Quality Inn & Suites's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Quality Inn & Suites Product Quality Score by Industry
Quality Inn & Suites's Product Quality score was rated 1.5 stars by both Accounting and Tech industry customers.
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Quality Inn & Suites Pricing
Quality Inn & Suites ROI & Value For Money
1.5/5
Quality Inn & Suites has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quality Inn & Suites Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Accounting industry think that they had the lowest ROI from Quality Inn & Suites.
Quick Insights into Quality Inn & Suites ROI
Quality Inn & Suites's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Retail industry.
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Ranked Quality Inn & Suites ROI the Highest
Ranked Quality Inn & Suites ROI the Lowest
Quality Inn & Suites ROI Score by Gender
Quality Inn & Suites's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Quality Inn & Suites.
Male
1.5/5
Female
1.5/5
Quality Inn & Suites ROI Score by Ethnicity
Quality Inn & Suites's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Quality Inn & Suites.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Quality Inn & Suites ROI Score by Age
Quality Inn & Suites's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Quality Inn & Suites.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Quality Inn & Suites ROI Score by Usage
Quality Inn & Suites's ROI score was rated 1.5 stars by customers who have used Quality Inn & Suites's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Quality Inn & Suites ROI Score by Industry
Quality Inn & Suites's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Retail industry customers.
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Quality Inn & Suites Customer Satisfaction (CSAT)
Quality Inn & Suites Customer Satisfaction (CSAT) Score
8 / 100
Quality Inn & Suites has an overall Customer Satisfaction score of 8 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
2%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
10%
Very Dissatisfied
77%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Quality Inn & Suites Customer Satisfaction
Quality Inn & Suites's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers from the Retail industry.
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Ranked Quality Inn & Suites Customer Satisfaction the Highest
Ranked Quality Inn & Suites Customer Satisfaction the Lowest
Quality Inn & Suites Customer Satisfaction Score by Gender
Male customers rated Quality Inn & Suites's Customer Satisfaction score 7 points higher than Female customers.
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12 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 16% | |
Very Dissatisfied | 70% |
5 / 100
FemaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 7% | |
Very Dissatisfied | 85% |
Quality Inn & Suites Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Quality Inn & Suites' Customer Satisfaction (CSAT) score was rated 9% according to Caucasian users and customers.
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9 / 100
Very Satisfied
7%
Satisfied
2%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
11%
Very Dissatisfied
78%
CSAT according to Hispanic or Latino
Quality Inn & Suites' Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
Quality Inn & Suites' Customer Satisfaction (CSAT) score was rated 6% according to African American/Black users and customers.
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6 / 100
Very Satisfied
6%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
94%
CSAT according to Asian or Pacific Islander
Quality Inn & Suites' Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Quality Inn & Suites.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Quality Inn & Suites' Customer Satisfaction (CSAT) score was rated 5% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Quality Inn & Suites.
5 / 100
Very Satisfied
5%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
14%
Very Dissatisfied
73%
Quality Inn & Suites Customer Satisfaction Score by Age
Quality Inn & Suites's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Quality Inn & Suites.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 5% | |||||||||||||||
| 46-50 | 8% | |||||||||||||||
| 51-55 | 10% | |||||||||||||||
| 56-60 | 19% | |||||||||||||||
| 61-65 | 14% | |||||||||||||||
| 66+ | 0% |
Quality Inn & Suites Customer Satisfaction Score by Usage
Quality Inn & Suites's Customer Satisfaction score was rated the highest by customers who have used Quality Inn & Suites's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Quality Inn & Suites Customer Satisfaction Score by Industry
Quality Inn & Suites's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
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{
"title": "Quality Inn & Suites Customer Satisfaction Score by Industry",
"text": "Quality Inn & Suites's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
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"scoreClassName": "max",
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},
{
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"groupId": 495,
"score": 0,
"stars": 0,
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"groupId": 499,
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"scoreClassName": "",
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"scoreLabel": 14
},
{
"label": "Business and Consumer Services",
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"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 17,
"stars": 0,
"csatScore": 17,
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"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 8,
"stars": 0,
"csatScore": 8,
"text": "Quality Inn & Suites's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 8
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 12,
"stars": 0,
"csatScore": 12,
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"scoreClassName": "",
"scoreLabel": 12
},
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Quality Inn & Suites's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Quality Inn & Suites's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Public Safety",
"groupId": 551,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Quality Inn & Suites's Customer Satisfaction score is rated by Public Safety customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
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]
}Quality Inn & Suites Customer Service
1.5/5
Quality Inn & Suites has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Quality Inn & Suites's Customer Service
Address
Rockville, MD
Website
https://www.choicehotels.com/quality-inn
Quick Insights into Quality Inn & Suites Customer Service
Quality Inn & Suites's Customer Service score was rated highest by customers who have used Quality Inn & Suites's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Quality Inn & Suites Customer Service the Highest
Ranked Quality Inn & Suites Customer Service the Lowest
Quality Inn & Suites Customer Service Score by Gender
Quality Inn & Suites's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Quality Inn & Suites Customer Service Score by Ethnicity
Quality Inn & Suites's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Quality Inn & Suites.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Quality Inn & Suites Customer Service Score by Age
Quality Inn & Suites's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Quality Inn & Suites.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Quality Inn & Suites Customer Service Score by Usage
Quality Inn & Suites's Customer Service score was rated the highest by customers who have used Quality Inn & Suites's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Quality Inn & Suites Customer Service Score by Industry
Quality Inn & Suites's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
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Quality Inn & Suites as an Employer
2.7/5
Quality Inn & Suites has a 2.7/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Quality Inn & Suites
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Quality Inn & Suites scored a -93 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Quality Inn & Suites would recommend the brand to a friend. ENPS measures how likely Quality Inn & Suites employees would recommend working at Quality Inn & Suites to a friend.
Net Promoter Score
-93
NPS Score
| 2% | Promoters |
|---|---|
| 3% | Passive |
| 95% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 29% | Promoters |
|---|---|
| 12% | Passive |
| 59% | Detractors |
