-100
NPS
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Quanex Building Products Corporation
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About Quanex Building Products Corporation's Brand
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Quanex Building Products Corporation NPS
Quanex Building Products Corporation's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Quanex Building Products Corporation's customers would recommend using the product based on a scale of -100 to 100.
Quanex Building Products Corporation Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Quanex Building Products Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2025 -100 | Sep 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quanex Building Products Corporation Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Quanex Building Products Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quanex Building Products Corporation Product Quality
2.5/5
Quanex Building Products Corporation has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Quanex Building Products Corporation's overall Product Quality score rated by its users and customers.
Quanex Building Products Corporation Product Information
Quanex Building Products Corporation’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.quanex.com
Industry
Tech
Building Materials
Quanex Building Products Corporation Pricing
Quanex Building Products Corporation ROI & Value For Money
2.5/5
Quanex Building Products Corporation has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quanex Building Products Corporation Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quanex Building Products Corporation Customer Service
2.5/5
Quanex Building Products Corporation has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Quanex Building Products Corporation's overall Customer Service score rated by its users and customers.
About Quanex Building Products Corporation's Customer Service
Website
http://www.quanex.com
Quanex Building Products Corporation as an Employer
2.5/5
Quanex Building Products Corporation has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Quanex Building Products Corporation
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Quanex Building Products Corporation scored a -100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Quanex Building Products Corporation would recommend the brand to a friend. ENPS measures how likely Quanex Building Products Corporation employees would recommend working at Quanex Building Products Corporation to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 30% | Promoters |
|---|---|
| 15% | Passive |
| 55% | Detractors |
