-32
NPS
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Quantum Health
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About Quantum Health's Brand
Quantum Health was born out of the belief that navigating the consumer healthcare journey should be simpler and more affordable. Our mission is to provide the people we serve with an exceptional healthcare experience. Founded in 1999, Quantum Health has grown by leaps and bounds. Today, we make a difference in the lives of more than 700,000 people across the United States. We’ve been recognized for our loyalty and devotion to our employees—the amazing people who put their heart and soul into achieving our mission every day. Amazing, caring people build amazing, caring cultures. But don’t take our word for it. Fortune Magazine has honored us as a Great Place to Work. Columbus CEO awarded us the #1 workplace in Central Ohio. And we’re proud to have been named Best Place to Work for ten consecutive years by Columbus Business First.
Brand at a Glance
66%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.4/5
Customer Service
Quantum Health NPS
Quantum Health's Net Promoter Score (NPS) is a -32 with 31% Promoters, 6% Passives, and 63% Detractors. Net Promoter Score tracks whether Quantum Health's customers would recommend using the product based on a scale of -100 to 100.
Quantum Health Overall NPS
| 31% | Promoters |
|---|---|
| 6% | Passives |
| 63% | Detractors |
Quantum Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -20 | Jun 2023 | -20 |
Sep 2023 -33 | Sep 2023 | -33 |
Oct 2023 -43 | Oct 2023 | -43 |
Nov 2023 -25 | Nov 2023 | -25 |
Dec 2023 -11 | Dec 2023 | -11 |
Jan 2024 0 | Jan 2024 | 0 |
Mar 2024 -9 | Mar 2024 | -9 |
Apr 2024 -17 | Apr 2024 | -17 |
Sep 2024 -23 | Sep 2024 | -23 |
Jan 2025 -29 | Jan 2025 | -29 |
Mar 2025 -27 | Mar 2025 | -27 |
Oct 2025 -31 | Oct 2025 | -31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quantum Health NPS by Gender
Quantum Health's NPS was rated -50 by Female customers on Comparably.
Female
-50
Quantum Health's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Male
N/A
Quantum Health's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Quantum Health NPS by Ethnicity
Quantum Health's NPS was rated -40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Quantum Health Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Quantum Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quantum Health Customer Loyalty Score by Gender
Quantum Health's Customer Loyalty score was rated 55 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Quantum Health.
Female
55%
Yes
Male
N/A
Yes
Quantum Health Customer Loyalty Score by Ethnicity
Quantum Health's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Quantum Health.
46
out of 100
Caucasian
Quantum Health Product Quality
2.7/5
Quantum Health has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Quantum Health Product Information
Quantum Health’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://quantum-health.com
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Quantum Health Product Quality
Quantum Health's Product Quality score was rated highest by Caucasian customers.
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Ranked Quantum Health Product Quality the Highest
Quantum Health Product Quality Score by Gender
Quantum Health's Product Quality score was rated 1.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Quantum Health.
Female
1.9/5
Male
N/A
Quantum Health Product Quality Score by Ethnicity
Quantum Health's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Quantum Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Quantum Health Pricing
Quantum Health ROI & Value For Money
2.6/5
Quantum Health has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Quantum Health ROI
Quantum Health's ROI score was rated highest by Caucasian customers.
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Ranked Quantum Health ROI the Highest
Quantum Health ROI Score by Gender
Quantum Health's ROI score was rated 1.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Quantum Health.
Female
1.9/5
Male
N/A
Quantum Health ROI Score by Ethnicity
Quantum Health's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Quantum Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Quantum Health Customer Satisfaction (CSAT)
Quantum Health Customer Satisfaction (CSAT) Score
42 / 100
Quantum Health has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
58%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Quantum Health Customer Satisfaction
Quantum Health's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Quantum Health Customer Satisfaction the Highest
Quantum Health Customer Satisfaction Score by Gender
Quantum Health's Customer Satisfaction score was rated 25 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Quantum Health.
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Quantum Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Quantum Health's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Quantum Health.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
Quantum Health Customer Service
2.4/5
Quantum Health has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Quantum Health's Customer Service
Address
5240 Blazer Parkway, Dublin, OH 43017
Website
http://quantum-health.com
Phone Number
(614)846-4318
Quantum Health's Social Links
Quick Insights into Quantum Health Customer Service
Quantum Health's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Quantum Health's Customer Service score.
Ranked Quantum Health Customer Service the Highest
Quantum Health Customer Service Score by Gender
Quantum Health's Customer Service score was rated 1.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Quantum Health.
Female
1.9/5
Male
N/A
Quantum Health Customer Service Score by Ethnicity
Quantum Health's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Quantum Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Quantum Health as an Employer
3.8/5
Quantum Health has a 3.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Quantum Health scored a -32 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Quantum Health would recommend the brand to a friend. ENPS measures how likely Quantum Health employees would recommend working at Quantum Health to a friend.
Net Promoter Score
-32
NPS Score
| 31% | Promoters |
|---|---|
| 6% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
