100
NPS
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Quasar Expeditions
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About Quasar Expeditions' Brand
At Quasar Expeditions, our vision is to create authentic, exclusive, unique, and meaningful land and sea experiences for adventurous travelers like you. Voted the #1 Small Ship Ocean Cruise Line by Travel+Leisure for the past 8 years, we’ve spent nearly 4 decades serving those who delight in travel, not tourism. Guests come to us seeking layers of depth and contrast: meaningful interactions with humans and the earth, well-appointed accommodations, unparalleled adventures, five-star cultural cuisine, and awe-inspiring wildlife encounters. In turn, Quasar travelers become not only expedition enthusiasts, but conservators. From hand-picked naturalist guides to the friendliest staff you’ll ever meet, our team is comprised of passion. Whether you’re exploring Galapagos, Patagonia, Chile, Ecuador, or Peru, we promise authentic experiences and lifetime memories.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Quasar Expeditions NPS
Quasar Expeditions's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Quasar Expeditions's customers would recommend using the product based on a scale of -100 to 100.
Quasar Expeditions Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Quasar Expeditions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 100 | Dec 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quasar Expeditions Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Quasar Expeditions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quasar Expeditions Product Quality
5/5
Quasar Expeditions has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Quasar Expeditions' overall Product Quality score rated by its users and customers.
Quasar Expeditions Product Information
Quasar Expeditions’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.quasarex.com
- Company Size
- 51-200 Employees
Industry
Travel and Hospitality
Quasar Expeditions Pricing
Quasar Expeditions ROI & Value For Money
5/5
Quasar Expeditions has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Quasar Expeditions' overall ROI score rated by its users and customers.
Quasar Expeditions Customer Satisfaction (CSAT)
Quasar Expeditions Customer Satisfaction (CSAT) Score
100 / 100
Quasar Expeditions has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quasar Expeditions Customer Service
5/5
Quasar Expeditions has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Quasar Expeditions' overall Customer Service score rated by its users and customers.
About Quasar Expeditions's Customer Service
Address
10544 NW 11th Ct, Plantation, FL 33322
Website
https://www.quasarex.com
Phone Number
1(866)481-7790
Quasar Expeditions's Social Links
Quasar Expeditions as an Employer
4.7/5
Quasar Expeditions has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Quasar Expeditions scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Quasar Expeditions would recommend the brand to a friend. ENPS measures how likely Quasar Expeditions employees would recommend working at Quasar Expeditions to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
