-17
NPS
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Brand Page
Quench
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About Quench's Brand
Quench USA, Inc. offers bottle-free filtered water solutions for healthy and environmentally conscious consumers outside the home, through direct sales and independent dealers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers, purify the existing water supply to provide reliable and convenient filtered water to a broad mix of businesses, including government, education, healthcare, manufacturing, retail, hospitality, and other large commercial customers, including more than half of the Fortune 500.
Brand at a Glance
79%
Customer Loyalty
2.8/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
Quench NPS
Quench's Net Promoter Score (NPS) is a -17 with 36% Promoters, 11% Passives, and 53% Detractors. Net Promoter Score tracks whether Quench's customers would recommend using the product based on a scale of -100 to 100.
Quench Overall NPS
| 36% | Promoters |
|---|---|
| 11% | Passives |
| 53% | Detractors |
Quench NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 17 | Feb 2023 | 17 |
Mar 2023 -1 | Mar 2023 | -1 |
Apr 2023 -13 | Apr 2023 | -13 |
Jul 2023 0 | Jul 2023 | 0 |
Oct 2023 -10 | Oct 2023 | -10 |
Mar 2024 0 | Mar 2024 | 0 |
Jun 2024 -22 | Jun 2024 | -22 |
Aug 2024 -20 | Aug 2024 | -20 |
Nov 2024 -25 | Nov 2024 | -25 |
Jan 2025 -30 | Jan 2025 | -30 |
Sep 2025 -22 | Sep 2025 | -22 |
Dec 2025 -17 | Dec 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quench NPS by Gender
Quench's NPS was rated -100 by Male customers on Comparably.
Male
-100
Quench's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Quench's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Quench NPS by Ethnicity
Quench's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Quench Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Quench users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quench Customer Loyalty Score by Gender
Quench's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Quench.
Male
70%
Yes
Female
N/A
Yes
Quench Customer Loyalty Score by Ethnicity
Quench's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Quench.
70
out of 100
Caucasian
Quench Customer Loyalty Score by Industry
Quench's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Quench Product Quality
2.8/5
Quench has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Quench's overall Product Quality score rated by its users and customers.
Quench Product Information
Quench’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Quench's product the highest.
- Website
- http://www.quenchwater.com
- Company Size
- 501-1,000 Employees
Industry
Business Supplies and Equipment
Quick Insights into Quench Product Quality
Quench's Product Quality score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Quench's Product Quality.
Ranked Quench Product Quality the Highest
Quench Product Quality Score by Gender
Quench's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Quench.
Male
1.5/5
Female
N/A
Quench Product Quality Score by Ethnicity
Quench's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Quench.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Quench Product Quality Score by Industry
Quench's Product Quality score was rated 2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Quench Pricing
Quench ROI & Value For Money
2.4/5
Quench has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quench Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Quench ROI
Quench's ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Quench's ROI score.
Ranked Quench ROI the Highest
Quench ROI Score by Gender
Quench's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Quench.
Male
1.5/5
Female
N/A
Quench ROI Score by Ethnicity
Quench's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Quench.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Quench ROI Score by Industry
Quench's ROI score was rated 2.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Quench Customer Satisfaction (CSAT)
Quench Customer Satisfaction (CSAT) Score
47 / 100
Quench has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
24%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
53%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Quench Customer Satisfaction
Quench's Customer Satisfaction score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Quench's Customer Satisfaction.
Ranked Quench Customer Satisfaction the Highest
Quench Customer Satisfaction Score by Gender
Quench's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Quench.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Quench Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Quench's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Quench.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Quench Customer Satisfaction Score by Industry
Quench's Customer Satisfaction score was rated 33 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Quench Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Quench's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Quench Customer Service
2.4/5
Quench has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Quench's overall Customer Service score rated by its users and customers.
About Quench's Customer Service
Address
780 5th avenue, Suite 200, King Of Prussia, PA 19406
Website
http://www.quenchwater.com
Phone Number
1-888-554-2782
Quick Insights into Quench Customer Service
Quench's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Quench's Customer Service score.
Ranked Quench Customer Service the Highest
Quench Customer Service Score by Gender
Quench's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Quench.
Male
1.5/5
Female
N/A
Quench Customer Service Score by Ethnicity
Quench's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Quench.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Quench Customer Service Score by Industry
Quench's Customer Service score was rated 1.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Quench as an Employer
3.3/5
Quench has a 3.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Quench scored a -17 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Quench would recommend the brand to a friend. ENPS measures how likely Quench employees would recommend working at Quench to a friend.
Net Promoter Score
-17
NPS Score
| 36% | Promoters |
|---|---|
| 11% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 38% | Promoters |
|---|---|
| 24% | Passive |
| 38% | Detractors |
