30
NPS
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Questel
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About Questel's Brand
Questel is a true end-to-end intellectual property solutions provider to more than 20,000 clients and 1,5M users across 30 countries. We offer a comprehensive software suite for searching, analyzing and managing inventions and IP assets. To better understand who we are and our missions, here is a short video : https://www.youtube.com/watch?v=aJGBbcEF4H8
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4/5
Customer Service
Questel NPS
Questel's Net Promoter Score (NPS) is a 30 with 50% Promoters, 30% Passives, and 20% Detractors. Net Promoter Score tracks whether Questel's customers would recommend using the product based on a scale of -100 to 100.
Questel Overall NPS
| 50% | Promoters |
|---|---|
| 30% | Passives |
| 20% | Detractors |
Questel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Apr 2023 75 | Apr 2023 | 75 |
Nov 2023 60 | Nov 2023 | 60 |
Apr 2024 66 | Apr 2024 | 66 |
Jun 2024 71 | Jun 2024 | 71 |
Dec 2024 50 | Dec 2024 | 50 |
Jan 2025 33 | Jan 2025 | 33 |
Sep 2025 30 | Sep 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Questel NPS by Gender
Questel's NPS was rated 67 by Female customers on Comparably.
Female
67
Questel's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Male
N/A
Questel's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Questel NPS by Ethnicity
Questel's NPS was rated 100 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Questel NPS by Usage
Questel's NPS was rated 67 points by customers who have used Questel's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 67 | 1 to 2 Years | 67 |
Questel Customer Reviews
Out of the 2 Questel customer reviews 2 were positive and 0 were constructive. Questel customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Questel Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Questel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Questel Customer Loyalty Score by Gender
Questel's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Questel.
Female
100%
Yes
Male
N/A
Yes
Questel Customer Loyalty Score by Ethnicity
Questel's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Questel.
100
out of 100
Asian or Pacific Islander
Questel Customer Loyalty Score by Usage
Questel's Customer Loyalty score was rated 100% by customers who have used Questel's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Questel Customer Loyalty Score by Industry
Questel's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Questel Product Quality
3.9/5
Questel has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Questel Product Information
Questel’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Questel's product the highest.
- Website
- https://www.questel.com
- Company Size
- 1,001-5,000 Employees
Industry
Business and Consumer Services
Quick Insights into Questel Product Quality
Questel's Product Quality score was rated highest by Asian or Pacific Islander customers.
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Ranked Questel Product Quality the Highest
Questel Product Quality Score by Gender
Questel's Product Quality score was rated 4.6 by Female customers on Comparably.
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Female
4.6/5
Male
N/A
Questel Product Quality Score by Ethnicity
Questel's Product Quality score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Questel.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Questel Product Quality Score by Usage
Questel's Product Quality score was rated 4.3 stars by customers who have used Questel's products/services for 1 to 2 Years.
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Questel Product Quality Score by Industry
Questel's Product Quality score was rated 4.3 stars by Tech industry customers.
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Questel Pricing
Questel ROI & Value For Money
4/5
Questel has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Questel Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Questel ROI
Questel's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked Questel ROI the Highest
Questel ROI Score by Gender
Questel's ROI score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Questel.
Female
4.6/5
Male
N/A
Questel ROI Score by Ethnicity
Questel's ROI score was rated 5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Questel.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Questel ROI Score by Usage
Questel's ROI score was rated 4.6 stars by customers who have used Questel's products/services for 1 to 2 Years.
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Questel ROI Score by Industry
Questel's ROI score was rated 4.6 stars by Tech industry customers.
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Questel Customer Satisfaction (CSAT)
Questel Customer Satisfaction (CSAT) Score
88 / 100
Questel has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
38%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Questel Customer Satisfaction
Questel's Customer Satisfaction score was rated highest by customers who have used Questel's products/services for 1 to 2 Years.
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Ranked Questel Customer Satisfaction the Highest
Questel Customer Satisfaction Score by Gender
Questel's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Questel.
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Questel Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Questel's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Questel.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Questel Customer Satisfaction Score by Usage
Questel's Customer Satisfaction score was rated 100 points by customers who have used Questel's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Questel Customer Satisfaction Score by Industry
Questel's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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}Questel Customer Service
4/5
Questel has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Questel's Customer Service
Address
Boulevard de la Madeleine, 75001 France
Website
https://www.questel.com
Phone Number
+33 (0)1 55 04 52 00
Questel's Social Links
Quick Insights into Questel Customer Service
Questel's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Questel's Customer Service score.
Ranked Questel Customer Service the Highest
Questel Customer Service Score by Gender
Questel's Customer Service score was rated 4.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Questel.
Female
4.3/5
Male
N/A
Questel Customer Service Score by Ethnicity
Questel's Customer Service score was rated 5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Questel.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Questel Customer Service Score by Usage
Questel's Customer Service score was rated 4.3 stars by customers who have used Questel's products/services for 1 to 2 Years.
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Questel Customer Service Score by Industry
Questel's Customer Service score was rated 4.3 stars by Tech industry customers.
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Questel as an Employer
4.3/5
Questel has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Questel scored a 30 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Questel would recommend the brand to a friend. ENPS measures how likely Questel employees would recommend working at Questel to a friend.
Net Promoter Score
30
NPS Score
| 50% | Promoters |
|---|---|
| 30% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 43% | Promoters |
|---|---|
| 13% | Passive |
| 44% | Detractors |
