25
NPS
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Brand Page
Questrade
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About Questrade's Brand
Questrade is Canada's fastest growing online broker. Questrade have developed an app for iPad and iPhone users named Questrade IQ.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Questrade NPS
Questrade's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Questrade's customers would recommend using the product based on a scale of -100 to 100.
Questrade Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Questrade NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Mar 2023 50 | Mar 2023 | 50 |
May 2024 66 | May 2024 | 66 |
Oct 2024 25 | Oct 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Questrade Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Questrade users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Questrade Product Quality
5/5
Questrade has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Questrade's overall Product Quality score rated by its users and customers.
Questrade Product Information
Questrade’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.questrade.com
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Questrade Pricing
Questrade ROI & Value For Money
5/5
Questrade has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Questrade's overall ROI score rated by its users and customers.
Questrade Customer Satisfaction (CSAT)
Questrade Customer Satisfaction (CSAT) Score
100 / 100
Questrade has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Questrade Customer Service
5/5
Questrade has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Questrade's overall Customer Service score rated by its users and customers.
About Questrade's Customer Service
Address
Canada
Website
http://www.questrade.com
Phone Number
14162270078
Questrade as an Employer
4.7/5
Questrade has a 4.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Questrade scored a 25 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Questrade would recommend the brand to a friend. ENPS measures how likely Questrade employees would recommend working at Questrade to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
