3
NPS
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Quick Quack Car Wash
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About Quick Quack Car Wash's Brand
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Quick Quack Car Wash CMO
Travis Kimball
Travis Kimball serves as Partner and Chief Marketing Officer of Quick Quack Car Wash. Travis currently resides in the Sacramento, California Area.
Quick Quack Car Wash NPS
Quick Quack Car Wash's Net Promoter Score (NPS) is a 3 with 49% Promoters, 5% Passives, and 46% Detractors. Net Promoter Score tracks whether Quick Quack Car Wash's customers would recommend using the product based on a scale of -100 to 100.
Quick Quack Car Wash Overall NPS
| 49% | Promoters |
|---|---|
| 5% | Passives |
| 46% | Detractors |
Quick Quack Car Wash NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 12 | Jan 2024 | 12 |
Feb 2024 4 | Feb 2024 | 4 |
Mar 2024 8 | Mar 2024 | 8 |
Apr 2024 3 | Apr 2024 | 3 |
Aug 2024 3 | Aug 2024 | 3 |
Oct 2024 7 | Oct 2024 | 7 |
Nov 2024 9 | Nov 2024 | 9 |
Dec 2024 6 | Dec 2024 | 6 |
Feb 2025 2 | Feb 2025 | 2 |
Apr 2025 -4 | Apr 2025 | -4 |
May 2025 0 | May 2025 | 0 |
Jul 2025 2 | Jul 2025 | 2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quick Quack Car Wash NPS by Gender
Male customers rated Quick Quack Car Wash's NPS 8 points higher than Female customers.
Male
28
Quick Quack Car Wash's NPS was rated 28 by Male customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Female
20
Quick Quack Car Wash's NPS was rated 20 by Female customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Quick Quack Car Wash NPS by Ethnicity
Quick Quack Car Wash's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
Quick Quack Car Wash NPS by Age
Quick Quack Car Wash's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Quick Quack Car Wash NPS by Usage
Quick Quack Car Wash's NPS was rated the highest by customers who have used Quick Quack Car Wash's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years 17 | 1 to 2 Years | 17 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
Quick Quack Car Wash Customer Reviews
Out of the 4 Quick Quack Car Wash customer reviews 4 were positive and 0 were constructive. Quick Quack Car Wash customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Quick Quack Car Wash Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Quick Quack Car Wash users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quick Quack Car Wash Customer Loyalty Score by Gender
Male customers rated Quick Quack Car Wash's Customer Loyalty score 5% higher than Female customers.
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Male
87%
Yes
Female
82%
Yes
Quick Quack Car Wash Customer Loyalty Score by Ethnicity
Quick Quack Car Wash's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Quick Quack Car Wash.
80
out of 100
Caucasian
70
out of 100
Hispanic or Latino
Quick Quack Car Wash Customer Loyalty Score by Age
Quick Quack Car Wash's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Quick Quack Car Wash.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
56-60 70% | 56-60 | 70% |
66+ 100% | 66+ | 100% |
Quick Quack Car Wash Customer Loyalty Score by Usage
Quick Quack Car Wash's Customer Loyalty score was rated the highest by customers who have used Quick Quack Car Wash's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Quick Quack Car Wash Customer Loyalty Score by Industry
Quick Quack Car Wash's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Quick Quack Car Wash Product Quality
3.5/5
Quick Quack Car Wash has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Quick Quack Car Wash Product Information
Quick Quack Car Wash’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Quick Quack Car Wash's product the highest.
- Company Size
- 501-1,000 Employees
Quick Insights into Quick Quack Car Wash Product Quality
Quick Quack Car Wash's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.
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Ranked Quick Quack Car Wash Product Quality the Highest
Ranked Quick Quack Car Wash Product Quality the Lowest
Quick Quack Car Wash Product Quality Score by Gender
Female customers rated Quick Quack Car Wash's Product Quality score 0.6 stars higher than Male customers.
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Male
3.4/5
Female
4/5
Quick Quack Car Wash Product Quality Score by Ethnicity
Quick Quack Car Wash's Product Quality score was rated 3.5 stars by both Caucasian and Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Quick Quack Car Wash.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
Quick Quack Car Wash Product Quality Score by Age
Quick Quack Car Wash's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Quick Quack Car Wash.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
56-60 2 | 56-60 | 2 |
66+ 2.8 | 66+ | 2.8 |
Quick Quack Car Wash Product Quality Score by Usage
Quick Quack Car Wash's Product Quality score was rated the highest by customers who have used Quick Quack Car Wash's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Quick Quack Car Wash Product Quality Score by Industry
Quick Quack Car Wash's Product Quality score was rated 4.3 stars by Tech industry customers.
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Quick Quack Car Wash Pricing
Quick Quack Car Wash ROI & Value For Money
3.2/5
Quick Quack Car Wash has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Quack Car Wash Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Quick Quack Car Wash ROI
Quick Quack Car Wash's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers ages 56-60.
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Ranked Quick Quack Car Wash ROI the Highest
Ranked Quick Quack Car Wash ROI the Lowest
Quick Quack Car Wash ROI Score by Gender
Female customers rated Quick Quack Car Wash's ROI score 0.4 stars higher than Male customers.
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Male
3.3/5
Female
3.7/5
Quick Quack Car Wash ROI Score by Ethnicity
Quick Quack Car Wash's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Quick Quack Car Wash.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
Quick Quack Car Wash ROI Score by Age
Quick Quack Car Wash's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Quick Quack Car Wash.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
56-60 2 | 56-60 | 2 |
66+ 2.6 | 66+ | 2.6 |
Quick Quack Car Wash ROI Score by Usage
Quick Quack Car Wash's ROI score was rated the highest by customers who have used Quick Quack Car Wash's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Quick Quack Car Wash ROI Score by Industry
Quick Quack Car Wash's ROI score was rated 4.5 stars by Tech industry customers.
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Quick Quack Car Wash Customer Satisfaction (CSAT)
Quick Quack Car Wash Customer Satisfaction (CSAT) Score
53 / 100
Quick Quack Car Wash has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
6%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
6%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Quick Quack Car Wash Customer Satisfaction
Quick Quack Car Wash's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.
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Ranked Quick Quack Car Wash Customer Satisfaction the Highest
Ranked Quick Quack Car Wash Customer Satisfaction the Lowest
Quick Quack Car Wash Customer Satisfaction Score by Gender
Female customers rated Quick Quack Car Wash's Customer Satisfaction score 3 points higher than Male customers.
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57 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 43% |
60 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 30% |
Quick Quack Car Wash Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Quick Quack Car Wash's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Hispanic or Latino
Quick Quack Car Wash's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Quick Quack Car Wash.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Quick Quack Car Wash Customer Satisfaction Score by Age
Quick Quack Car Wash's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Quick Quack Car Wash.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 66+ | 33% |
Quick Quack Car Wash Customer Satisfaction Score by Usage
Quick Quack Car Wash's Customer Satisfaction score was rated the highest by customers who have used Quick Quack Car Wash's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Quick Quack Car Wash Customer Satisfaction Score by Industry
Quick Quack Car Wash's Customer Satisfaction score was rated 67 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Quick Quack Car Wash Customer Satisfaction Score by Industry",
"text": "Quick Quack Car Wash's Customer Satisfaction score was rated 67 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "max",
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}Quick Quack Car Wash Customer Service
3/5
Quick Quack Car Wash has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Quick Quack Car Wash's Customer Service
Address
1380 Lead Hill Blvd, Suite 260, Roseville, CA 95661
Website
https://www.dontdrivedirty.com
Quick Insights into Quick Quack Car Wash Customer Service
Quick Quack Car Wash's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.
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Ranked Quick Quack Car Wash Customer Service the Highest
Ranked Quick Quack Car Wash Customer Service the Lowest
Quick Quack Car Wash Customer Service Score by Gender
Female customers rated Quick Quack Car Wash's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Quick Quack Car Wash.
Male
3.2/5
Female
3.5/5
Quick Quack Car Wash Customer Service Score by Ethnicity
Quick Quack Car Wash's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Quick Quack Car Wash.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
Quick Quack Car Wash Customer Service Score by Age
Quick Quack Car Wash's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Quick Quack Car Wash.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
56-60 2 | 56-60 | 2 |
66+ 1.5 | 66+ | 1.5 |
Quick Quack Car Wash Customer Service Score by Usage
Quick Quack Car Wash's Customer Service score was rated the highest by customers who have used Quick Quack Car Wash's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Quick Quack Car Wash Customer Service Score by Industry
Quick Quack Car Wash's Customer Service score was rated 4.5 stars by Tech industry customers.
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Quick Quack Car Wash as an Employer
4.6/5
Quick Quack Car Wash has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Quick Quack Car Wash scored a 3 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Quick Quack Car Wash would recommend the brand to a friend. ENPS measures how likely Quick Quack Car Wash employees would recommend working at Quick Quack Car Wash to a friend.
Net Promoter Score
3
NPS Score
| 49% | Promoters |
|---|---|
| 5% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 78% | Promoters |
|---|---|
| 11% | Passive |
| 11% | Detractors |
