100
NPS
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Quicket Solutions
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About Quicket Solutions' Brand
Quicket Solutions delivers powerful operational intelligence to law enforcement with its FBI-CJIS compliant platform.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Quicket Solutions NPS
Quicket Solutions's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Quicket Solutions's customers would recommend using the product based on a scale of -100 to 100.
Quicket Solutions Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Quicket Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quicket Solutions Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Quicket Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quicket Solutions Product Quality
5/5
Quicket Solutions has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Quicket Solutions' overall Product Quality score rated by its users and customers.
Quicket Solutions Product Information
Quicket Solutions’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Government & Legal
Quicket Solutions Pricing
Quicket Solutions ROI & Value For Money
5/5
Quicket Solutions has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Quicket Solutions' overall ROI score rated by its users and customers.
Quicket Solutions Customer Satisfaction (CSAT)
Quicket Solutions Customer Satisfaction (CSAT) Score
100 / 100
Quicket Solutions has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quicket Solutions Customer Service
5/5
Quicket Solutions has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Quicket Solutions' overall Customer Service score rated by its users and customers.
About Quicket Solutions's Customer Service
Address
60 Hazelwood Dr, Champaign, IL
Website
https://www.quicketsolutions.com/
Quicket Solutions as an Employer
4.3/5
Quicket Solutions has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Quicket Solutions scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Quicket Solutions would recommend the brand to a friend. ENPS measures how likely Quicket Solutions employees would recommend working at Quicket Solutions to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
