11
NPS
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Brand Page
Quid
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About Quid's Brand
"Quid is an intelligent platform that combines search data and algorithms to create visualizations of markets, trends, and cultural phenomena."
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Quid CMO
Dan Buczaczer
Dan Buczaczer serves as the Chief Marketing Officer of Quid. Dan started at Quid in April of 2015. Dan is currently based in the San Francisco Bay Area.
Quid NPS
Quid's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Quid's customers would recommend using the product based on a scale of -100 to 100.
Quid Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Quid NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Sep 2021 -50 | Sep 2021 | -50 |
Dec 2021 0 | Dec 2021 | 0 |
Nov 2022 0 | Nov 2022 | 0 |
Oct 2023 17 | Oct 2023 | 17 |
Jan 2024 -1 | Jan 2024 | -1 |
Mar 2024 13 | Mar 2024 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quid Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Quid users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quid Product Quality
3.5/5
Quid has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Quid's overall Product Quality score rated by its users and customers.
Quid Product Information
Quid’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- quid.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
Big Data
SaaS
Quid Pricing
Quid ROI & Value For Money
3.2/5
Quid has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quid Customer Satisfaction (CSAT)
Quid Customer Satisfaction (CSAT) Score
57 / 100
Quid has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quid Customer Service
3.4/5
Quid has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Quid's Customer Service
Address
600 Harrison, Suite 400, San Francisco, CA 94108
Website
quid.com
Quid as an Employer
3.4/5
Quid has a 3.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Quid scored a 11 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Quid would recommend the brand to a friend. ENPS measures how likely Quid employees would recommend working at Quid to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
