-25
NPS
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Quility
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About Quility's Brand
Quility (quility.com) is a leading technology-enabled, independent provider of insurance protection and financial wellness solutions. With thousands of agents operating in all 50 states and a corporate staff of over 150 strong, we forge long-lasting relationships with America’s families and curate life insurance solutions to meet their evolving needs. Our advisors, partners and team members come from a variety of backgrounds, but we all have one thing in common: We are dedicated to helping our clients protect what matters most.
Brand at a Glance
47%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Quility NPS
Quility's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Quility's customers would recommend using the product based on a scale of -100 to 100.
Quility Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Quility NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Aug 2023 -50 | Aug 2023 | -50 |
Dec 2023 0 | Dec 2023 | 0 |
Dec 2024 -25 | Dec 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quility Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Quility users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quility Product Quality
3/5
Quility has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Quility's overall Product Quality score rated by its users and customers.
Quility Product Information
Quility’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://quility.com/
- Company Size
- 51-200 Employees
Industry
Insurance
Quility Pricing
Quility ROI & Value For Money
2.9/5
Quility has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quility Customer Satisfaction (CSAT)
Quility Customer Satisfaction (CSAT) Score
50 / 100
Quility has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quility Customer Service
3/5
Quility has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Quility's Customer Service
Address
204 Whitson Ave, Swannanoa, NC 28778
Website
https://quility.com/
Quility's Social Links
Quility as an Employer
3.2/5
Quility has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Quility scored a -25 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Quility would recommend the brand to a friend. ENPS measures how likely Quility employees would recommend working at Quility to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 53% | Promoters |
|---|---|
| 0% | Passive |
| 47% | Detractors |
