18
NPS
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QuinStreet
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About QuinStreet's Brand
QuinStreet is an online performance marketing company providing technologies for businesses to identify their targeted audiences.
Brand at a Glance
68%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
QuinStreet NPS
QuinStreet's Net Promoter Score (NPS) is a 18 with 48% Promoters, 22% Passives, and 30% Detractors. Net Promoter Score tracks whether QuinStreet's customers would recommend using the product based on a scale of -100 to 100.
QuinStreet Overall NPS
| 48% | Promoters |
|---|---|
| 22% | Passives |
| 30% | Detractors |
QuinStreet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 0 | Mar 2023 | 0 |
Apr 2023 7 | Apr 2023 | 7 |
May 2023 -1 | May 2023 | -1 |
Jun 2023 7 | Jun 2023 | 7 |
Aug 2023 12 | Aug 2023 | 12 |
Sep 2023 18 | Sep 2023 | 18 |
Nov 2023 11 | Nov 2023 | 11 |
Jan 2024 16 | Jan 2024 | 16 |
Mar 2024 20 | Mar 2024 | 20 |
May 2024 24 | May 2024 | 24 |
Jan 2025 23 | Jan 2025 | 23 |
Jul 2025 16 | Jul 2025 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
QuinStreet NPS by Gender
QuinStreet's NPS was rated 0 by Male customers on Comparably.
Male
0
QuinStreet's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
QuinStreet's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
QuinStreet NPS by Usage
QuinStreet's NPS was rated 0 points by customers who have used QuinStreet's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
QuinStreet Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of QuinStreet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
QuinStreet Customer Loyalty Score by Gender
QuinStreet's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
QuinStreet Customer Loyalty Score by Usage
QuinStreet's Customer Loyalty score was rated 55% by customers who have used QuinStreet's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
QuinStreet Product Quality
3.6/5
QuinStreet has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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QuinStreet Product Information
QuinStreet’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://quinstreet.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Analytics
FinTech
Quick Insights into QuinStreet Product Quality
QuinStreet's Product Quality score was rated highest by Male customers.
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Ranked QuinStreet Product Quality the Highest
QuinStreet Product Quality Score by Gender
QuinStreet's Product Quality score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of QuinStreet.
Male
2.9/5
Female
N/A
QuinStreet Product Quality Score by Usage
QuinStreet's Product Quality score was rated 2.7 stars by customers who have used QuinStreet's products/services for 1 to 2 Years.
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QuinStreet Pricing
QuinStreet ROI & Value For Money
3.3/5
QuinStreet has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into QuinStreet ROI
QuinStreet's ROI score was rated highest by Male customers.
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Ranked QuinStreet ROI the Highest
QuinStreet ROI Score by Gender
QuinStreet's ROI score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of QuinStreet.
Male
2.8/5
Female
N/A
QuinStreet ROI Score by Usage
QuinStreet's ROI score was rated 2.6 stars by customers who have used QuinStreet's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
QuinStreet Customer Satisfaction (CSAT)
QuinStreet Customer Satisfaction (CSAT) Score
67 / 100
QuinStreet has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into QuinStreet Customer Satisfaction
QuinStreet's Customer Satisfaction score was rated highest by customers who have used QuinStreet's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked QuinStreet's Customer Satisfaction.
Ranked QuinStreet Customer Satisfaction the Highest
QuinStreet Customer Satisfaction Score by Gender
QuinStreet's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of QuinStreet.
50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
QuinStreet Customer Satisfaction Score by Usage
QuinStreet's Customer Satisfaction score was rated 50 points by customers who have used QuinStreet's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
QuinStreet Customer Service
3.4/5
QuinStreet has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About QuinStreet's Customer Service
Address
950 Tower Lane 6th Floor, Foster City, MI 94404
Website
http://quinstreet.com
Phone Number
650-578-7700
QuinStreet's Social Links
Quick Insights into QuinStreet Customer Service
QuinStreet's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked QuinStreet's Customer Service score.
Ranked QuinStreet Customer Service the Highest
QuinStreet Customer Service Score by Gender
QuinStreet's Customer Service score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of QuinStreet.
Male
2.8/5
Female
N/A
QuinStreet Customer Service Score by Usage
QuinStreet's Customer Service score was rated 2.6 stars by customers who have used QuinStreet's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
QuinStreet as an Employer
2.8/5
QuinStreet has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
QuinStreet scored a 18 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of QuinStreet would recommend the brand to a friend. ENPS measures how likely QuinStreet employees would recommend working at QuinStreet to a friend.
Net Promoter Score
18
NPS Score
| 48% | Promoters |
|---|---|
| 22% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 25% | Promoters |
|---|---|
| 21% | Passive |
| 54% | Detractors |
