-38
NPS
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Quiznos
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About Quiznos' Brand
Quiznos is a fast food restaurant brand that operates and franchises sandwich shops in the United States and internationally.
Brand at a Glance
63%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Quiznos NPS
Quiznos's Net Promoter Score (NPS) is a -38 with 31% Promoters, 0% Passives, and 69% Detractors. Net Promoter Score tracks whether Quiznos's customers would recommend using the product based on a scale of -100 to 100.
Quiznos Overall NPS
| 31% | Promoters |
|---|---|
| 0% | Passives |
| 69% | Detractors |
Quiznos NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 33 | Nov 2020 | 33 |
Mar 2021 0 | Mar 2021 | 0 |
Aug 2022 -33 | Aug 2022 | -33 |
Sep 2022 -43 | Sep 2022 | -43 |
Jun 2023 -50 | Jun 2023 | -50 |
Nov 2023 -55 | Nov 2023 | -55 |
Jan 2024 -40 | Jan 2024 | -40 |
Aug 2024 -50 | Aug 2024 | -50 |
Sep 2024 -39 | Sep 2024 | -39 |
Dec 2024 -29 | Dec 2024 | -29 |
Jan 2025 -33 | Jan 2025 | -33 |
Jun 2025 -37 | Jun 2025 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quiznos Customer Reviews
Out of the 2 Quiznos customer reviews 1 was positive and 1 was constructive. Quiznos customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Quiznos Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Quiznos users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quiznos Product Quality
3/5
Quiznos has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Quiznos Product Information
Quiznos’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.quiznos.com
- Company Size
- 51-200 Employees
Industry
Tech
Food and Beverages
Quiznos Pricing
Quiznos ROI & Value For Money
3.3/5
Quiznos has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quiznos Customer Satisfaction (CSAT)
Quiznos Customer Satisfaction (CSAT) Score
45 / 100
Quiznos has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
36%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quiznos Customer Service
3.4/5
Quiznos has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Quiznos's Customer Service
Address
Denver, CO
Website
http://www.quiznos.com
Consumer vs. Employees
Quiznos scored a -38 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Quiznos would recommend the brand to a friend. ENPS measures how likely Quiznos employees would recommend working at Quiznos to a friend.
Net Promoter Score
-38
NPS Score
| 31% | Promoters |
|---|---|
| 0% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 26% | Promoters |
|---|---|
| 16% | Passive |
| 58% | Detractors |
