-67
NPS
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Quorum
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About Quorum's Brand
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Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
3.7/5
Customer Service
Quorum NPS
Quorum's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Quorum's customers would recommend using the product based on a scale of -100 to 100.
Quorum Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Quorum NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Jan 2024 -66 | Jan 2024 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quorum Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Quorum users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quorum Product Quality
3.7/5
Quorum has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Quorum's overall Product Quality score rated by its users and customers.
Quorum Product Information
Quorum’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.Quorum.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
Enterprise
Quorum Pricing
Quorum ROI & Value For Money
3.2/5
Quorum has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Quorum's overall ROI score rated by its users and customers.
Quorum Customer Satisfaction (CSAT)
Quorum Customer Satisfaction (CSAT) Score
66 / 100
Quorum has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quorum Customer Service
3.7/5
Quorum has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Quorum's overall Customer Service score rated by its users and customers.
About Quorum's Customer Service
Address
2890 Zanker Road, San Jose, CA 95134
Website
http://www.Quorum.com
Phone Number
877-997-8678
Quorum's Social Links
Quorum as an Employer
2.8/5
Quorum has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Quorum scored a -67 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Quorum would recommend the brand to a friend. ENPS measures how likely Quorum employees would recommend working at Quorum to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 27% | Promoters |
|---|---|
| 28% | Passive |
| 45% | Detractors |
