-60
NPS
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Quorum Business Solution
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About Quorum Business Solution's Brand
Software solutions & services to manage oil & gas, renewable energy and natural resource operation and commercial business processes
Brand at a Glance
53%
Customer Loyalty
2/5
Product Quality
2.5/5
Pricing
2.2/5
Customer Service
Quorum Business Solution CMO
Quorum Business Solution NPS
Quorum Business Solution's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Quorum Business Solution's customers would recommend using the product based on a scale of -100 to 100.
Quorum Business Solution Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Quorum Business Solution NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Dec 2023 0 | Dec 2023 | 0 |
Feb 2024 -33 | Feb 2024 | -33 |
May 2025 -50 | May 2025 | -50 |
Jun 2025 -60 | Jun 2025 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quorum Business Solution Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Quorum Business Solution users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quorum Business Solution Product Quality
2/5
Quorum Business Solution has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Quorum Business Solution's overall Product Quality score rated by its users and customers.
Quorum Business Solution Product Information
Quorum Business Solution’s product quality score is a 2 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Business Services
Energy
SaaS
Quorum Business Solution Pricing
Quorum Business Solution ROI & Value For Money
2.5/5
Quorum Business Solution has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Quorum Business Solution's overall ROI score rated by its users and customers.
Quorum Business Solution Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quorum Business Solution Customer Service
2.2/5
Quorum Business Solution has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Quorum Business Solution's Customer Service
Address
811 Main Street Suite 2000, Houston, TX 77002
Website
https://www.quorumsoftware.com/
Phone Number
713-430-8600
Quorum Business Solution as an Employer
2.4/5
Quorum Business Solution has a 2.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Quorum Business Solution scored a -60 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Quorum Business Solution would recommend the brand to a friend. ENPS measures how likely Quorum Business Solution employees would recommend working at Quorum Business Solution to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
