60
NPS
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Brand Page
Quotient
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About Quotient's Brand
Quotient is online quoting software that gives small businesses an innovative way to present quotes.
Brand at a Glance
4.4/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Quotient NPS
Quotient's Net Promoter Score (NPS) is a 60 with 69% Promoters, 22% Passives, and 9% Detractors. Net Promoter Score tracks whether Quotient's customers would recommend using the product based on a scale of -100 to 100.
Quotient Overall NPS
| 69% | Promoters |
|---|---|
| 22% | Passives |
| 9% | Detractors |
Quotient NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 60 | Aug 2020 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quotient NPS by Usage
Quotient's NPS was rated 70 points by customers who have used Quotient's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 70 | Less than 1 Year | 70 |
2 to 5 Years 70 | 2 to 5 Years | 70 |
Quotient Product Quality
4.4/5
Quotient has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Quotient Product Information
Quotient serves markets in the United States, Europe, Australia, Canada, and United Kingdom. Quotient supports Web devices and offers products for small and medium sized businesses.
Quotient’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://www.quotientapp.com
- Company Size
- 1-10 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Proposal Management Software
Quoting Software
Configure Price Quote Software
Quotient Pricing
Quotient ROI & Value For Money
4.4/5
Quotient has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Quotient's overall ROI score rated by its users and customers.
Quotient Pricing Plans
Quotient has a pricing structure that accommodates small and medium businesses. Starting from $25/month, Quotient uses a subscription model.
Who Uses Quotient?
Small Businesses
Medium Businesses
Quotient Customer Service
5/5
Quotient has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Quotient's overall Customer Service score rated by its users and customers.
About Quotient's Customer Service
Website
https://www.quotientapp.com
Consumer vs. Employees
Quotient scored a 60 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Quotient would recommend the brand to a friend. ENPS measures how likely Quotient employees would recommend working at Quotient to a friend.
Net Promoter Score
60
NPS Score
| 69% | Promoters |
|---|---|
| 22% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
