-34
NPS
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Quotient Technology
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About Quotient Technology's Brand
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Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3/5
Customer Service
Quotient Technology NPS
Quotient Technology's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Quotient Technology's customers would recommend using the product based on a scale of -100 to 100.
Quotient Technology Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Quotient Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Sep 2022 -33 | Sep 2022 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quotient Technology Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Quotient Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quotient Technology Product Quality
3/5
Quotient Technology has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Quotient Technology's overall Product Quality score rated by its users and customers.
Quotient Technology Product Information
Quotient Technology’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.quotient.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Consumer Services
Content
Quotient Technology Pricing
Quotient Technology ROI & Value For Money
3.3/5
Quotient Technology has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Quotient Technology's overall ROI score rated by its users and customers.
Quotient Technology Customer Satisfaction (CSAT)
Quotient Technology Customer Satisfaction (CSAT) Score
67 / 100
Quotient Technology has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quotient Technology Customer Service
3/5
Quotient Technology has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Quotient Technology's overall Customer Service score rated by its users and customers.
About Quotient Technology's Customer Service
Address
400 Logue Avenue, Mountain View, CA
Website
http://www.quotient.com/
Phone Number
1(650)605-4600
Quotient Technology as an Employer
2.8/5
Quotient Technology has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Quotient Technology scored a -34 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Quotient Technology would recommend the brand to a friend. ENPS measures how likely Quotient Technology employees would recommend working at Quotient Technology to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
