0
NPS
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QuVa Pharma
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About QuVa Pharma's Brand
QuVa Pharma is a Sugar Land
Brand at a Glance
60%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
QuVa Pharma NPS
QuVa Pharma's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether QuVa Pharma's customers would recommend using the product based on a scale of -100 to 100.
QuVa Pharma Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
QuVa Pharma NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 100 | Feb 2024 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
Sep 2024 0 | Sep 2024 | 0 |
Mar 2025 -20 | Mar 2025 | -20 |
Apr 2025 0 | Apr 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
QuVa Pharma Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of QuVa Pharma users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
QuVa Pharma Product Quality
3.1/5
QuVa Pharma has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock QuVa Pharma's overall Product Quality score rated by its users and customers.
QuVa Pharma Product Information
QuVa Pharma’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.quvapharma.com/
- Company Size
- 51-200 Employees
Industry
Tech
Food and Beverages
QuVa Pharma Pricing
QuVa Pharma ROI & Value For Money
3.2/5
QuVa Pharma has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock QuVa Pharma's overall ROI score rated by its users and customers.
QuVa Pharma Customer Satisfaction (CSAT)
QuVa Pharma Customer Satisfaction (CSAT) Score
60 / 100
QuVa Pharma has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
QuVa Pharma Customer Service
3.2/5
QuVa Pharma has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock QuVa Pharma's overall Customer Service score rated by its users and customers.
About QuVa Pharma's Customer Service
Address
1075 W. Park One Drive, Suite 100, Sugar Land, TX
Website
http://www.quvapharma.com/
Phone Number
(888)339-0874
QuVa Pharma as an Employer
2.5/5
QuVa Pharma has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
QuVa Pharma scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of QuVa Pharma would recommend the brand to a friend. ENPS measures how likely QuVa Pharma employees would recommend working at QuVa Pharma to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 22% | Promoters |
|---|---|
| 23% | Passive |
| 55% | Detractors |
