-100
NPS
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Qvantel
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About Qvantel's Brand
Qvantel is a Telecom industry pioneer with over two decades of experience leading successful cloud-based digital BSS transformations for Communication Service Providers across Europe, Northern Africa, APAC and the Americas. Qvantel’s Digital-Native CRM software allows CSPs to fully embrace the digital age by providing a Digital-First BSS platform that simplifies processes, cuts operating costs, and unleashes their competitive potential. We help operators set the foundation for customer-centric digital business with data-driven intelligence and flexible monetization models. Our cloud-based BSS solution is powered with Micro-Services, Open APIs, and virtualized infrastructure. We operate in 10 countries around the globe with annual revenue of some 100 Meur and employing some 1000 professionals.
Brand at a Glance
1.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Qvantel NPS
Qvantel's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Qvantel's customers would recommend using the product based on a scale of -100 to 100.
Qvantel Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Qvantel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Qvantel Product Quality
1.5/5
Qvantel has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Qvantel Product Information
Qvantel’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://qvantel.com/
- Company Size
- 501-1,000 Employees
Industry
Telecommunications
Qvantel Pricing
Qvantel ROI & Value For Money
3/5
Qvantel has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Qvantel Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Qvantel Customer Service
3/5
Qvantel has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Qvantel's Customer Service
Address
Lautatarhankatu 6, 00580 Finland
Website
http://qvantel.com/
Qvantel's Social Links
Qvantel as an Employer
4.5/5
Qvantel has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Qvantel scored a -100 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Qvantel would recommend the brand to a friend. ENPS measures how likely Qvantel employees would recommend working at Qvantel to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
