-66
NPS
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Qwick
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About Qwick's Brand
Qwick is changing the way people work. We connect food & beverage professional who want on-demand work with businesses who need them.
Brand at a Glance
42%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
2.1/5
Customer Service
Qwick NPS
Qwick's Net Promoter Score (NPS) is a -66 with 17% Promoters, 0% Passives, and 83% Detractors. Net Promoter Score tracks whether Qwick's customers would recommend using the product based on a scale of -100 to 100.
Qwick Overall NPS
| 17% | Promoters |
|---|---|
| 0% | Passives |
| 83% | Detractors |
Qwick NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Dec 2022 0 | Dec 2022 | 0 |
Mar 2023 -33 | Mar 2023 | -33 |
Dec 2023 -50 | Dec 2023 | -50 |
Jan 2024 -60 | Jan 2024 | -60 |
Apr 2024 -67 | Apr 2024 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Qwick Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of Qwick users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Qwick Product Quality
2.1/5
Qwick has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Qwick's overall Product Quality score rated by its users and customers.
Qwick Product Information
Qwick’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- https://www.qwick.com/
- Company Size
- 11-50 Employees
Industry
Staffing and Recruiting
Qwick Pricing
Qwick ROI & Value For Money
2.1/5
Qwick has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Qwick Customer Satisfaction (CSAT)
Qwick Customer Satisfaction (CSAT) Score
25 / 100
Qwick has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Qwick Customer Service
2.1/5
Qwick has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Qwick's Customer Service
Address
2398 E Camelback Road, Suite 1060, Scottsdale, AZ 85016
Website
https://www.qwick.com/
Phone Number
(602) 786-7220
Qwick's Social Links
Qwick as an Employer
2.8/5
Qwick has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Qwick scored a -66 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Qwick would recommend the brand to a friend. ENPS measures how likely Qwick employees would recommend working at Qwick to a friend.
Net Promoter Score
-66
NPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
