-50
NPS
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R+L Carriers
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About R+L Carriers' Brand
Brand at a Glance
57%
Customer Loyalty
2/5
Product Quality
2.1/5
Pricing
2.1/5
Customer Service
R+L Carriers NPS
R+L Carriers's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether R+L Carriers's customers would recommend using the product based on a scale of -100 to 100.
R+L Carriers Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
R+L Carriers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -47 | Mar 2024 | -47 |
May 2024 -52 | May 2024 | -52 |
Jul 2024 -47 | Jul 2024 | -47 |
Aug 2024 -49 | Aug 2024 | -49 |
Jan 2025 -50 | Jan 2025 | -50 |
Mar 2025 -51 | Mar 2025 | -51 |
Apr 2025 -55 | Apr 2025 | -55 |
Jun 2025 -57 | Jun 2025 | -57 |
Jul 2025 -57 | Jul 2025 | -57 |
Aug 2025 -53 | Aug 2025 | -53 |
Oct 2025 -55 | Oct 2025 | -55 |
Nov 2025 -50 | Nov 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
R+L Carriers NPS by Gender
R+L Carriers's NPS was rated -64 by Male customers on Comparably.
Male
-64
R+L Carriers's NPS was rated -64 by Male customers on Comparably.
18%
Promoters
0%
Passives
82%
Detractors
Female
N/A
R+L Carriers's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
R+L Carriers NPS by Ethnicity
R+L Carriers's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -72 | Caucasian | -72 |
Other -66 | Other | -66 |
R+L Carriers NPS by Usage
R+L Carriers's NPS was rated -100 points by customers who have used R+L Carriers's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
R+L Carriers Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of R+L Carriers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
R+L Carriers Customer Loyalty Score by Gender
R+L Carriers's Customer Loyalty score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of R+L Carriers.
Male
75%
Yes
Female
N/A
Yes
R+L Carriers Customer Loyalty Score by Ethnicity
R+L Carriers's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of R+L Carriers.
49
out of 100
Caucasian
85
out of 100
Other
R+L Carriers Customer Loyalty Score by Usage
R+L Carriers's Customer Loyalty score was rated 74% by customers who have used R+L Carriers's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
R+L Carriers Product Quality
2/5
R+L Carriers has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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R+L Carriers Product Information
R+L Carriers’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.rlc.com
Industry
Tech
Transportation/Trucking/Railroad
Quick Insights into R+L Carriers Product Quality
R+L Carriers's Product Quality score was rated highest by Other customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked R+L Carriers' Product Quality.
Ranked R+L Carriers Product Quality the Highest
Ranked R+L Carriers Product Quality the Lowest
R+L Carriers Product Quality Score by Gender
R+L Carriers's Product Quality score was rated 1.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of R+L Carriers.
Male
1.9/5
Female
N/A
R+L Carriers Product Quality Score by Ethnicity
R+L Carriers's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of R+L Carriers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.4 | Other | 2.4 |
R+L Carriers Product Quality Score by Usage
R+L Carriers's Product Quality score was rated 1.5 stars by customers who have used R+L Carriers's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
R+L Carriers Pricing
R+L Carriers ROI & Value For Money
2.1/5
R+L Carriers has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into R+L Carriers ROI
R+L Carriers's ROI score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked R+L Carriers ROI the Highest
Ranked R+L Carriers ROI the Lowest
R+L Carriers ROI Score by Gender
R+L Carriers's ROI score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of R+L Carriers.
Male
2.3/5
Female
N/A
R+L Carriers ROI Score by Ethnicity
R+L Carriers's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of R+L Carriers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 2.6 | Other | 2.6 |
R+L Carriers ROI Score by Usage
R+L Carriers's ROI score was rated 1.8 stars by customers who have used R+L Carriers's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
R+L Carriers Customer Satisfaction (CSAT)
R+L Carriers Customer Satisfaction (CSAT) Score
21 / 100
R+L Carriers has an overall Customer Satisfaction score of 21 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
6%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
21%
Very Dissatisfied
49%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into R+L Carriers Customer Satisfaction
R+L Carriers's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Caucasian customers.
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Ranked R+L Carriers Customer Satisfaction the Highest
Ranked R+L Carriers Customer Satisfaction the Lowest
R+L Carriers Customer Satisfaction Score by Gender
R+L Carriers's Customer Satisfaction score was rated 18 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of R+L Carriers.
18 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 36% | |
Very Dissatisfied | 37% |
R+L Carriers Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
R+L Carriers' Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of R+L Carriers.
14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
57%
CSAT according to Other
R+L Carriers' Customer Satisfaction (CSAT) score was rated 16% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of R+L Carriers.
16 / 100
Very Satisfied
16%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
50%
Very Dissatisfied
17%
R+L Carriers Customer Satisfaction Score by Usage
R+L Carriers's Customer Satisfaction score was rated 0 points by customers who have used R+L Carriers's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
R+L Carriers Customer Service
2.1/5
R+L Carriers has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About R+L Carriers's Customer Service
Address
600 Gillam Rd,
Website
http://www.rlc.com
Phone Number
(800) 543-5589
Quick Insights into R+L Carriers Customer Service
R+L Carriers's Customer Service score was rated highest by Other customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked R+L Carriers' Customer Service score.
Ranked R+L Carriers Customer Service the Highest
Ranked R+L Carriers Customer Service the Lowest
R+L Carriers Customer Service Score by Gender
R+L Carriers's Customer Service score was rated 1.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of R+L Carriers.
Male
1.9/5
Female
N/A
R+L Carriers Customer Service Score by Ethnicity
R+L Carriers's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of R+L Carriers.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.1 | Other | 2.1 |
R+L Carriers Customer Service Score by Usage
R+L Carriers's Customer Service score was rated 1.5 stars by customers who have used R+L Carriers's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
R+L Carriers as an Employer
2.9/5
R+L Carriers has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
R+L Carriers scored a -50 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of R+L Carriers would recommend the brand to a friend. ENPS measures how likely R+L Carriers employees would recommend working at R+L Carriers to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 40% | Promoters |
|---|---|
| 13% | Passive |
| 47% | Detractors |
