-25
NPS
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Rachio
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About Rachio's Brand
Rachio is a technology company offering a smart irrigation controller with cloud-based software and web-based dashboards.
Brand at a Glance
60%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.4/5
Customer Service
Rachio NPS
Rachio's Net Promoter Score (NPS) is a -25 with 28% Promoters, 19% Passives, and 53% Detractors. Net Promoter Score tracks whether Rachio's customers would recommend using the product based on a scale of -100 to 100.
Rachio Overall NPS
| 28% | Promoters |
|---|---|
| 19% | Passives |
| 53% | Detractors |
Rachio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -14 | Apr 2023 | -14 |
May 2023 -19 | May 2023 | -19 |
Jun 2023 -22 | Jun 2023 | -22 |
Jul 2023 -25 | Jul 2023 | -25 |
Sep 2023 -25 | Sep 2023 | -25 |
Nov 2023 -28 | Nov 2023 | -28 |
Dec 2023 -29 | Dec 2023 | -29 |
Mar 2024 -27 | Mar 2024 | -27 |
Jun 2024 -27 | Jun 2024 | -27 |
Jul 2024 -26 | Jul 2024 | -26 |
Jun 2025 -26 | Jun 2025 | -26 |
Jul 2025 -27 | Jul 2025 | -27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rachio NPS by Gender
Rachio's NPS was rated -10 by Male customers on Comparably.
Male
-10
Rachio's NPS was rated -10 by Male customers on Comparably.
33%
Promoters
24%
Passives
43%
Detractors
Female
N/A
Rachio's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Rachio NPS by Ethnicity
Rachio's NPS was rated -30 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -30 | Caucasian | -30 |
Rachio NPS by Age
Rachio's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Rachio NPS by Usage
Rachio's NPS was rated the highest by customers who have used Rachio's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 11 | Less than 1 Year | 11 |
1 to 2 Years -33 | 1 to 2 Years | -33 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Rachio Customer Reviews
Out of the 9 Rachio customer reviews 6 were positive and 3 were constructive. Rachio customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Rachio Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Rachio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rachio Customer Loyalty Score by Gender
Rachio's Customer Loyalty score was rated 53 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Rachio.
Male
53%
Yes
Female
N/A
Yes
Rachio Customer Loyalty Score by Ethnicity
Rachio's Customer Loyalty score was rated 52% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Rachio.
52
out of 100
Caucasian
Rachio Customer Loyalty Score by Age
Rachio's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Rachio.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 28% | 56-60 | 28% |
66+ 55% | 66+ | 55% |
Rachio Customer Loyalty Score by Usage
Rachio's Customer Loyalty score was rated the highest by customers who have used Rachio's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Rachio Customer Loyalty Score by Industry
Rachio's Customer Loyalty score was rated 55% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Rachio Product Quality
2.8/5
Rachio has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Rachio Product Information
Rachio’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Rachio's product the highest.
- Website
- http://rachio.com/
- Company Size
- 11-50 Employees
Industry
Tech
Energy
Hardware and Devices
Real Estate
Quick Insights into Rachio Product Quality
Rachio's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers ages 66+.
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Ranked Rachio Product Quality the Highest
Ranked Rachio Product Quality the Lowest
Rachio Product Quality Score by Gender
Rachio's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Rachio.
Male
3.5/5
Female
N/A
Rachio Product Quality Score by Ethnicity
Rachio's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Rachio.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Rachio Product Quality Score by Age
Rachio's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Rachio.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.7 | 56-60 | 3.7 |
66+ 2.8 | 66+ | 2.8 |
Rachio Product Quality Score by Usage
Rachio's Product Quality score was rated the highest by customers who have used Rachio's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Rachio Product Quality Score by Industry
Rachio's Product Quality score was rated 4.6 stars by Tech industry customers.
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Rachio Pricing
Rachio ROI & Value For Money
2.6/5
Rachio has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Rachio Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Rachio ROI
Rachio's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers ages 66+.
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Ranked Rachio ROI the Highest
Ranked Rachio ROI the Lowest
Rachio ROI Score by Gender
Rachio's ROI score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Rachio.
Male
3.4/5
Female
N/A
Rachio ROI Score by Ethnicity
Rachio's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Rachio.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Rachio ROI Score by Age
Rachio's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Rachio.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.4 | 56-60 | 3.4 |
66+ 3 | 66+ | 3 |
Rachio ROI Score by Usage
Rachio's ROI score was rated the highest by customers who have used Rachio's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Rachio ROI Score by Industry
Rachio's ROI score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Rachio Customer Satisfaction (CSAT)
Rachio Customer Satisfaction (CSAT) Score
43 / 100
Rachio has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
27%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Rachio Customer Satisfaction
Rachio's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Rachio's Customer Satisfaction.
Ranked Rachio Customer Satisfaction the Highest
Ranked Rachio Customer Satisfaction the Lowest
Rachio Customer Satisfaction Score by Gender
Rachio's Customer Satisfaction score was rated 53 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Rachio.
53 / 100
MaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 19% | |
Dissatisfied | 14% | |
Very Dissatisfied | 14% |
Rachio Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Rachio's Customer Satisfaction (CSAT) score was rated 41% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rachio.
41 / 100
Very Satisfied
12%
Satisfied
29%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
24%
Very Dissatisfied
12%
Rachio Customer Satisfaction Score by Age
Rachio's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Rachio.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 40% | |||||||||||||||
| 66+ | 50% |
Rachio Customer Satisfaction Score by Usage
Rachio's Customer Satisfaction score was rated the highest by customers who have used Rachio's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Rachio Customer Satisfaction Score by Industry
Rachio's Customer Satisfaction score was rated 83 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Rachio Customer Satisfaction Score by Industry",
"text": "Rachio's Customer Satisfaction score was rated 83 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "Rachio's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 83
}
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}Rachio Customer Service
2.4/5
Rachio has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Rachio's overall Customer Service score rated by its users and customers.
About Rachio's Customer Service
Address
12850 E 40th Ave, Unit 88, Denver, CO
Website
http://rachio.com/
Phone Number
844-472-2446
Quick Insights into Rachio Customer Service
Rachio's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Rachio's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Rachio's Customer Service score.
Ranked Rachio Customer Service the Highest
Ranked Rachio Customer Service the Lowest
Rachio Customer Service Score by Gender
Rachio's Customer Service score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Rachio.
Male
2.9/5
Female
N/A
Rachio Customer Service Score by Ethnicity
Rachio's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Rachio.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Rachio Customer Service Score by Age
Rachio's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Rachio.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 3.1 | 56-60 | 3.1 |
66+ 3.3 | 66+ | 3.3 |
Rachio Customer Service Score by Usage
Rachio's Customer Service score was rated 3 stars by customers who have used Rachio's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Rachio Customer Service Score by Industry
Rachio's Customer Service score was rated 3.5 stars by Tech industry customers.
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Rachio as an Employer
3.4/5
Rachio has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Rachio scored a -25 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Rachio would recommend the brand to a friend. ENPS measures how likely Rachio employees would recommend working at Rachio to a friend.
Net Promoter Score
-25
NPS Score
| 28% | Promoters |
|---|---|
| 19% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
