-14
NPS
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Rad Power Bikes
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About Rad Power Bikes' Brand
Rad Power Bikes is an electric bike manufacturer offering direct to consumer pricing on the best ebikes and accessories.
Brand at a Glance
76%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Rad Power Bikes NPS
Rad Power Bikes's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether Rad Power Bikes's customers would recommend using the product based on a scale of -100 to 100.
Rad Power Bikes Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
Rad Power Bikes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Nov 2022 -50 | Nov 2022 | -50 |
Dec 2022 -20 | Dec 2022 | -20 |
Oct 2023 -33 | Oct 2023 | -33 |
Jun 2024 -15 | Jun 2024 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rad Power Bikes NPS by Ethnicity
Rad Power Bikes's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Rad Power Bikes Customer Reviews
Out of the 2 Rad Power Bikes customer reviews 1 was positive and 1 was constructive. Rad Power Bikes customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Rad Power Bikes Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Rad Power Bikes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rad Power Bikes Customer Loyalty Score by Ethnicity
Rad Power Bikes's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Rad Power Bikes.
82
out of 100
Caucasian
Rad Power Bikes Product Quality
3/5
Rad Power Bikes has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Rad Power Bikes Product Information
Rad Power Bikes’s product quality score is a 3 out of 5 as rated by its users and customers.
Industry
Tech
Business Services
Energy
Hardware and Devices
Travel
Quick Insights into Rad Power Bikes Product Quality
Rad Power Bikes's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Rad Power Bikes' Product Quality.
Ranked Rad Power Bikes Product Quality the Highest
Rad Power Bikes Product Quality Score by Ethnicity
Rad Power Bikes's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Rad Power Bikes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Rad Power Bikes Pricing
Rad Power Bikes ROI & Value For Money
3/5
Rad Power Bikes has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Rad Power Bikes ROI
Rad Power Bikes's ROI score was rated highest by Caucasian customers.
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Ranked Rad Power Bikes ROI the Highest
Rad Power Bikes ROI Score by Ethnicity
Rad Power Bikes's ROI score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Rad Power Bikes.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Rad Power Bikes Customer Satisfaction (CSAT)
Rad Power Bikes Customer Satisfaction (CSAT) Score
33 / 100
Rad Power Bikes has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Rad Power Bikes Customer Satisfaction
Rad Power Bikes's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Rad Power Bikes' Customer Satisfaction.
Ranked Rad Power Bikes Customer Satisfaction the Highest
Rad Power Bikes Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Rad Power Bikes' Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rad Power Bikes.
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
Rad Power Bikes Customer Service
2.9/5
Rad Power Bikes has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Rad Power Bikes's Customer Service
Address
2288 W Commodore Way, Unit #121, Seattle, WA
Website
http://www.radpowerbikes.com/
Quick Insights into Rad Power Bikes Customer Service
Rad Power Bikes's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Rad Power Bikes' Customer Service score.
Ranked Rad Power Bikes Customer Service the Highest
Rad Power Bikes Customer Service Score by Ethnicity
Rad Power Bikes's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Rad Power Bikes.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Rad Power Bikes as an Employer
2.7/5
Rad Power Bikes has a 2.7/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Rad Power Bikes scored a -14 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Rad Power Bikes would recommend the brand to a friend. ENPS measures how likely Rad Power Bikes employees would recommend working at Rad Power Bikes to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
