11
NPS
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Radian Group
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About Radian Group's Brand
Promote and preserve the tradition of homeownership while protecting lenders from default-related losses on residential first mortgages.
Brand at a Glance
79%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Radian Group NPS
Radian Group's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Radian Group's customers would recommend using the product based on a scale of -100 to 100.
Radian Group Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Radian Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
Jun 2022 -33 | Jun 2022 | -33 |
Aug 2022 0 | Aug 2022 | 0 |
Feb 2023 20 | Feb 2023 | 20 |
Jun 2023 33 | Jun 2023 | 33 |
Sep 2023 15 | Sep 2023 | 15 |
Aug 2024 13 | Aug 2024 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Radian Group Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Radian Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Radian Group Product Quality
4.1/5
Radian Group has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Radian Group's overall Product Quality score rated by its users and customers.
Radian Group Product Information
Radian Group’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://radian.com
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Radian Group Pricing
Radian Group ROI & Value For Money
4/5
Radian Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Radian Group Customer Satisfaction (CSAT)
Radian Group Customer Satisfaction (CSAT) Score
100 / 100
Radian Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Radian Group Customer Service
3.7/5
Radian Group has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Radian Group's Customer Service
Address
1500 Market Street, Philadelphia, Philadelphia, PA 19102
Website
http://radian.com
Phone Number
877.723.4261
Radian Group's Social Links
Radian Group as an Employer
4.1/5
Radian Group has a 4.1/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Radian Group scored a 11 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Radian Group would recommend the brand to a friend. ENPS measures how likely Radian Group employees would recommend working at Radian Group to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 35% | Promoters |
|---|---|
| 29% | Passive |
| 36% | Detractors |
