0
NPS
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Radiant Logic
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About Radiant Logic's Brand
Radiant Logic, Inc. is the market-leading provider of virtualization-based federated identity services.
Brand at a Glance
100%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Radiant Logic NPS
Radiant Logic's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Radiant Logic's customers would recommend using the product based on a scale of -100 to 100.
Radiant Logic Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Radiant Logic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Oct 2024 0 | Oct 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Radiant Logic Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Radiant Logic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Radiant Logic Product Quality
3.6/5
Radiant Logic has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Radiant Logic's overall Product Quality score rated by its users and customers.
Radiant Logic Product Information
Radiant Logic’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.radiantlogic.com/
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Enterprise
Hardware and Devices
SaaS
Radiant Logic Pricing
Radiant Logic ROI & Value For Money
3.7/5
Radiant Logic has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Radiant Logic's overall ROI score rated by its users and customers.
Radiant Logic Customer Satisfaction (CSAT)
Radiant Logic Customer Satisfaction (CSAT) Score
100 / 100
Radiant Logic has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Radiant Logic Customer Service
3.7/5
Radiant Logic has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Radiant Logic's Customer Service
Address
75 Rowland Way, Ste 300, Novato, CA
Website
http://www.radiantlogic.com/
Phone Number
(415) 209-6800
Radiant Logic as an Employer
2.8/5
Radiant Logic has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Radiant Logic scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Radiant Logic would recommend the brand to a friend. ENPS measures how likely Radiant Logic employees would recommend working at Radiant Logic to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
