34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Radisson Hotel Group
Marketing or Exec? Claim Your Free Account
About Radisson Hotel Group's Brand
Brand at a Glance
10%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Radisson Hotel Group NPS
Radisson Hotel Group's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Radisson Hotel Group's customers would recommend using the product based on a scale of -100 to 100.
Radisson Hotel Group Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Radisson Hotel Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Oct 2022 0 | Oct 2022 | 0 |
Dec 2022 33 | Dec 2022 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Radisson Hotel Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Radisson Hotel Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Radisson Hotel Group Product Quality
3.7/5
Radisson Hotel Group has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Radisson Hotel Group's overall Product Quality score rated by its users and customers.
Radisson Hotel Group Product Information
Radisson Hotel Group’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Radisson Hotel Group Pricing
Radisson Hotel Group ROI & Value For Money
3.7/5
Radisson Hotel Group has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Radisson Hotel Group's overall ROI score rated by its users and customers.
Radisson Hotel Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Radisson Hotel Group Customer Service
3.7/5
Radisson Hotel Group has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Radisson Hotel Group's overall Customer Service score rated by its users and customers.
About Radisson Hotel Group's Customer Service
Address
Minnetonka, MN
Website
https://www.radissonhotelgroup.com
Radisson Hotel Group as an Employer
Consumer vs. Employees
Radisson Hotel Group scored a 34 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of Radisson Hotel Group would recommend the brand to a friend. ENPS measures how likely Radisson Hotel Group employees would recommend working at Radisson Hotel Group to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
