-63
NPS
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RadNet
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About RadNet's Brand
RadNet, 400+ outpatient radiology centers in the US, is leading radiology forward. Radiology Information Technology Solutions. Teleradiology Services.
Brand at a Glance
50%
Customer Loyalty
1.9/5
Product Quality
1.9/5
Pricing
1.8/5
Customer Service
RadNet NPS
RadNet's Net Promoter Score (NPS) is a -63 with 15% Promoters, 7% Passives, and 78% Detractors. Net Promoter Score tracks whether RadNet's customers would recommend using the product based on a scale of -100 to 100.
RadNet Overall NPS
| 15% | Promoters |
|---|---|
| 7% | Passives |
| 78% | Detractors |
RadNet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -67 | Feb 2024 | -67 |
Apr 2024 -63 | Apr 2024 | -63 |
May 2024 -62 | May 2024 | -62 |
Jun 2024 -64 | Jun 2024 | -64 |
Jul 2024 -62 | Jul 2024 | -62 |
Oct 2024 -60 | Oct 2024 | -60 |
Dec 2024 -61 | Dec 2024 | -61 |
Jan 2025 -61 | Jan 2025 | -61 |
Feb 2025 -63 | Feb 2025 | -63 |
Apr 2025 -63 | Apr 2025 | -63 |
Jun 2025 -63 | Jun 2025 | -63 |
Dec 2025 -63 | Dec 2025 | -63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RadNet NPS by Gender
Male customers rated RadNet's NPS 6 points higher than Female customers.
Male
-76
RadNet's NPS was rated -76 by Male customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Female
-82
RadNet's NPS was rated -82 by Female customers on Comparably.
9%
Promoters
0%
Passives
91%
Detractors
RadNet NPS by Ethnicity
RadNet's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -90 | Caucasian | -90 |
Other -100 | Other | -100 |
RadNet NPS by Age
RadNet's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
RadNet NPS by Usage
RadNet's NPS was rated the highest by customers who have used RadNet's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -76 | Less than 1 Year | -76 |
1 to 2 Years -60 | 1 to 2 Years | -60 |
2 to 5 Years -78 | 2 to 5 Years | -78 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
RadNet Customer Reviews
Out of the 7 RadNet customer reviews 0 were positive and 7 were constructive. RadNet customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
RadNet Customer Loyalty
50%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
50% of RadNet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RadNet Customer Loyalty Score by Gender
Male customers rated RadNet's Customer Loyalty score 8% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of RadNet.
Male
55%
Yes
Female
47%
Yes
RadNet Customer Loyalty Score by Ethnicity
RadNet's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of RadNet.
49
out of 100
Caucasian
10
out of 100
Other
RadNet Customer Loyalty Score by Age
RadNet's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of RadNet.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 64% | 51-55 | 64% |
56-60 33% | 56-60 | 33% |
61-65 36% | 61-65 | 36% |
66+ 61% | 66+ | 61% |
RadNet Customer Loyalty Score by Usage
RadNet's Customer Loyalty score was rated the highest by customers who have used RadNet's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
RadNet Customer Loyalty Score by Industry
RadNet's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
RadNet Product Quality
1.9/5
RadNet has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock RadNet's overall Product Quality score rated by its users and customers.
RadNet Product Information
RadNet’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated RadNet's product the highest. Reviewers from the Accounting industry rated RadNet the lowest at 2.
- Website
- https://www.radnet.com
- Company Size
- 5,001-10,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into RadNet Product Quality
RadNet's Product Quality score was rated highest by Male customers, and rated lowest by customers who have used RadNet's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked RadNet's Product Quality.
Ranked RadNet Product Quality the Highest
Ranked RadNet Product Quality the Lowest
RadNet Product Quality Score by Gender
Male customers rated RadNet's Product Quality score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of RadNet.
Male
2.6/5
Female
1.5/5
RadNet Product Quality Score by Ethnicity
RadNet's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of RadNet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
RadNet Product Quality Score by Age
RadNet's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of RadNet.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.3 | 51-55 | 2.3 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
RadNet Product Quality Score by Usage
RadNet's Product Quality score was rated the highest by customers who have used RadNet's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
RadNet Product Quality Score by Industry
RadNet's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
RadNet Pricing
RadNet ROI & Value For Money
1.9/5
RadNet has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock RadNet's overall ROI score rated by its users and customers.
RadNet Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from RadNet.
Quick Insights into RadNet ROI
RadNet's ROI score was rated highest by customers who have used RadNet's products/services for 1 to 2 Years, and rated lowest by customers who have used RadNet's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked RadNet's ROI score.
Ranked RadNet ROI the Highest
Ranked RadNet ROI the Lowest
RadNet ROI Score by Gender
Male customers rated RadNet's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of RadNet.
Male
2.2/5
Female
1.5/5
RadNet ROI Score by Ethnicity
RadNet's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of RadNet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
RadNet ROI Score by Age
RadNet's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of RadNet.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
RadNet ROI Score by Usage
RadNet's ROI score was rated the highest by customers who have used RadNet's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
RadNet ROI Score by Industry
RadNet's ROI score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
RadNet Customer Satisfaction (CSAT)
RadNet Customer Satisfaction (CSAT) Score
17 / 100
RadNet has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
6%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
13%
Very Dissatisfied
54%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into RadNet Customer Satisfaction
RadNet's Customer Satisfaction score was rated highest by customers who have used RadNet's products/services for 1 to 2 Years, and rated lowest by customers who have used RadNet's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked RadNet's Customer Satisfaction.
Ranked RadNet Customer Satisfaction the Highest
Ranked RadNet Customer Satisfaction the Lowest
RadNet Customer Satisfaction Score by Gender
Male customers rated RadNet's Customer Satisfaction score 3 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of RadNet.
13 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 37% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
10 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 16% | |
Very Dissatisfied | 74% |
RadNet Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
RadNet's Customer Satisfaction (CSAT) score was rated 6% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of RadNet.
6 / 100
Very Satisfied
6%
Satisfied
0%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
22%
Very Dissatisfied
67%
CSAT according to Other
RadNet's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of RadNet.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
75%
RadNet Customer Satisfaction Score by Age
RadNet's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of RadNet.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 20% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
RadNet Customer Satisfaction Score by Usage
RadNet's Customer Satisfaction score was rated the highest by customers who have used RadNet's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
RadNet Customer Satisfaction Score by Industry
RadNet's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "RadNet Customer Satisfaction Score by Industry",
"text": "RadNet's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "RadNet's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "RadNet's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "RadNet's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
}
]
}RadNet Customer Service
1.8/5
RadNet has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock RadNet's overall Customer Service score rated by its users and customers.
About RadNet's Customer Service
Address
1510 Cotner Avenue, Los Angeles, CA 90025
Website
https://www.radnet.com
Phone Number
+1 310-478-7808
RadNet's Social Links
Quick Insights into RadNet Customer Service
RadNet's Customer Service score was rated highest by customers who have used RadNet's products/services for 1 to 2 Years, and rated lowest by customers who have used RadNet's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked RadNet's Customer Service score.
Ranked RadNet Customer Service the Highest
Ranked RadNet Customer Service the Lowest
RadNet Customer Service Score by Gender
Male customers rated RadNet's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of RadNet.
Male
1.7/5
Female
1.5/5
RadNet Customer Service Score by Ethnicity
RadNet's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of RadNet.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
RadNet Customer Service Score by Age
RadNet's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of RadNet.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
RadNet Customer Service Score by Usage
RadNet's Customer Service score was rated the highest by customers who have used RadNet's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
RadNet Customer Service Score by Industry
RadNet's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
RadNet as an Employer
2.7/5
RadNet has a 2.7/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
RadNet scored a -63 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of RadNet would recommend the brand to a friend. ENPS measures how likely RadNet employees would recommend working at RadNet to a friend.
Net Promoter Score
-63
NPS Score
| 15% | Promoters |
|---|---|
| 7% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 28% | Promoters |
|---|---|
| 18% | Passive |
| 54% | Detractors |
