17
NPS
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RADWIN
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About RADWIN's Brand
RADWIN is a wireless broadband hardware manufacturing firm that creates wireless point-to-point and mobility products.
Brand at a Glance
69%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
RADWIN NPS
RADWIN's Net Promoter Score (NPS) is a 17 with 42% Promoters, 33% Passives, and 25% Detractors. Net Promoter Score tracks whether RADWIN's customers would recommend using the product based on a scale of -100 to 100.
RADWIN Overall NPS
| 42% | Promoters |
|---|---|
| 33% | Passives |
| 25% | Detractors |
RADWIN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -50 | May 2020 | -50 |
Oct 2020 0 | Oct 2020 | 0 |
Dec 2020 0 | Dec 2020 | 0 |
Mar 2021 34 | Mar 2021 | 34 |
Apr 2022 43 | Apr 2022 | 43 |
Jul 2022 38 | Jul 2022 | 38 |
Oct 2022 22 | Oct 2022 | 22 |
Jan 2024 30 | Jan 2024 | 30 |
Apr 2024 27 | Apr 2024 | 27 |
May 2025 16 | May 2025 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RADWIN NPS by Gender
RADWIN's NPS was rated 67 by Male customers on Comparably.
Male
67
RADWIN's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
RADWIN's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
RADWIN Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of RADWIN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RADWIN Customer Loyalty Score by Gender
RADWIN's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of RADWIN.
Male
70%
Yes
Female
N/A
Yes
RADWIN Customer Loyalty Score by Industry
RADWIN's Customer Loyalty score was rated 100% by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
RADWIN Product Quality
4.1/5
RADWIN has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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RADWIN Product Information
RADWIN’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated RADWIN's product the highest.
- Website
- http://www.radwin.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
Mobile App
Quick Insights into RADWIN Product Quality
RADWIN's Product Quality score was rated highest by customers from the Telecommunications industry.
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Ranked RADWIN Product Quality the Highest
RADWIN Product Quality Score by Gender
RADWIN's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of RADWIN.
Male
4.6/5
Female
N/A
RADWIN Product Quality Score by Industry
RADWIN's Product Quality score was rated 5 stars by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
RADWIN Pricing
RADWIN ROI & Value For Money
4/5
RADWIN has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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RADWIN Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry.
Quick Insights into RADWIN ROI
RADWIN's ROI score was rated highest by customers from the Telecommunications industry.
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Ranked RADWIN ROI the Highest
RADWIN ROI Score by Gender
RADWIN's ROI score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of RADWIN.
Male
4.5/5
Female
N/A
RADWIN ROI Score by Industry
RADWIN's ROI score was rated 4.8 stars by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
RADWIN Customer Satisfaction (CSAT)
RADWIN Customer Satisfaction (CSAT) Score
80 / 100
RADWIN has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RADWIN Customer Service
4/5
RADWIN has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About RADWIN's Customer Service
Address
27 Habarzel Street, Tell, TX 6340304 Israel
Website
http://www.radwin.com
Phone Number
972 3 766 2900
Quick Insights into RADWIN Customer Service
RADWIN's Customer Service score was rated highest by customers from the Telecommunications industry.
Sign Up to unlock insights into how customers have ranked RADWIN's Customer Service score.
Ranked RADWIN Customer Service the Highest
RADWIN Customer Service Score by Gender
RADWIN's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of RADWIN.
Male
4.5/5
Female
N/A
RADWIN Customer Service Score by Industry
RADWIN's Customer Service score was rated 4.8 stars by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
RADWIN as an Employer
3.8/5
RADWIN has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
RADWIN scored a 17 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of RADWIN would recommend the brand to a friend. ENPS measures how likely RADWIN employees would recommend working at RADWIN to a friend.
Net Promoter Score
17
NPS Score
| 42% | Promoters |
|---|---|
| 33% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
