26
NPS
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rag & bone
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About rag & bone's Brand
rag & bone is an American fashion brand selling clothing, shoes, and accesories.
Brand at a Glance
71%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.4/5
Customer Service
rag & bone NPS
rag & bone's Net Promoter Score (NPS) is a 26 with 55% Promoters, 16% Passives, and 29% Detractors. Net Promoter Score tracks whether rag & bone's customers would recommend using the product based on a scale of -100 to 100.
rag & bone Overall NPS
| 55% | Promoters |
|---|---|
| 16% | Passives |
| 29% | Detractors |
rag & bone NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 22 | Sep 2023 | 22 |
Oct 2023 21 | Oct 2023 | 21 |
Nov 2023 21 | Nov 2023 | 21 |
Dec 2023 24 | Dec 2023 | 24 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 25 | Mar 2024 | 25 |
Apr 2024 28 | Apr 2024 | 28 |
May 2024 26 | May 2024 | 26 |
Sep 2024 25 | Sep 2024 | 25 |
Nov 2024 27 | Nov 2024 | 27 |
Dec 2024 27 | Dec 2024 | 27 |
Jul 2025 27 | Jul 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
rag & bone NPS by Gender
Female customers rated rag & bone's NPS 18 points higher than Male customers.
Male
10
rag & bone's NPS was rated 10 by Male customers on Comparably.
50%
Promoters
10%
Passives
40%
Detractors
Female
28
rag & bone's NPS was rated 28 by Female customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
rag & bone NPS by Ethnicity
rag & bone's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 21 | Caucasian | 21 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
rag & bone NPS by Age
rag & bone's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
rag & bone NPS by Usage
rag & bone's NPS was rated the highest by customers who have used rag & bone's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 49 | 1 to 2 Years | 49 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years -34 | Over 10 Years | -34 |
rag & bone Customer Reviews
Out of the 4 rag & bone customer reviews 2 were positive and 2 were constructive. rag & bone customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
rag & bone Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of rag & bone users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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rag & bone Customer Loyalty Score by Gender
Female customers rated rag & bone's Customer Loyalty score 1% higher than Male customers.
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Male
73%
Yes
Female
74%
Yes
rag & bone Customer Loyalty Score by Ethnicity
rag & bone's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of rag & bone.
74
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
rag & bone Customer Loyalty Score by Age
rag & bone's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of rag & bone.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
36-40 100% | 36-40 | 100% |
41-45 70% | 41-45 | 70% |
46-50 78% | 46-50 | 78% |
51-55 78% | 51-55 | 78% |
rag & bone Customer Loyalty Score by Usage
rag & bone's Customer Loyalty score was rated the highest by customers who have used rag & bone's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
rag & bone Customer Loyalty Score by Industry
rag & bone's Customer Loyalty score was rated the highest by Fashion and Beauty industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
rag & bone Product Quality
3.7/5
rag & bone has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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rag & bone Product Information
rag & bone’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated rag & bone's product the highest. Reviewers from the Architecture and Planning industry rated rag & bone the lowest at 3.8.
- Website
- http://www.rag-bone.com
- Company Size
- 501-1,000 Employees
Industry
Fashion and Beauty
Ecommerce and Marketplaces
Quick Insights into rag & bone Product Quality
rag & bone's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 46-50.
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Ranked rag & bone Product Quality the Highest
Ranked rag & bone Product Quality the Lowest
rag & bone Product Quality Score by Gender
Female customers rated rag & bone's Product Quality score 0.3 stars higher than Male customers.
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Male
3.8/5
Female
4.1/5
rag & bone Product Quality Score by Ethnicity
rag & bone's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of rag & bone.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
rag & bone Product Quality Score by Age
rag & bone's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of rag & bone.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
36-40 3.9 | 36-40 | 3.9 |
41-45 4.6 | 41-45 | 4.6 |
46-50 2.6 | 46-50 | 2.6 |
51-55 3.2 | 51-55 | 3.2 |
rag & bone Product Quality Score by Usage
rag & bone's Product Quality score was rated the highest by customers who have used rag & bone's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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rag & bone Product Quality Score by Industry
rag & bone's Product Quality score was rated the highest by Fashion and Beauty industry customers, and the lowest by Architecture and Planning industry customers.
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rag & bone Pricing
rag & bone ROI & Value For Money
3.7/5
rag & bone has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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rag & bone Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Fashion and Beauty industry think that they had the lowest ROI from rag & bone.
Quick Insights into rag & bone ROI
rag & bone's ROI score was rated highest by customers ages 41-45, and rated lowest by customers ages 46-50.
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Ranked rag & bone ROI the Highest
Ranked rag & bone ROI the Lowest
rag & bone ROI Score by Gender
Female customers rated rag & bone's ROI score 0.8 stars higher than Male customers.
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Male
3.3/5
Female
4.1/5
rag & bone ROI Score by Ethnicity
rag & bone's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of rag & bone.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
rag & bone ROI Score by Age
rag & bone's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of rag & bone.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
36-40 3.5 | 36-40 | 3.5 |
41-45 4.5 | 41-45 | 4.5 |
46-50 3.1 | 46-50 | 3.1 |
51-55 4 | 51-55 | 4 |
rag & bone ROI Score by Usage
rag & bone's ROI score was rated the highest by customers who have used rag & bone's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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rag & bone ROI Score by Industry
rag & bone's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
rag & bone Customer Satisfaction (CSAT)
rag & bone Customer Satisfaction (CSAT) Score
69 / 100
rag & bone has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into rag & bone Customer Satisfaction
rag & bone's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers ages 51-55.
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Ranked rag & bone Customer Satisfaction the Highest
Ranked rag & bone Customer Satisfaction the Lowest
rag & bone Customer Satisfaction Score by Gender
Female customers rated rag & bone's Customer Satisfaction score 26 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of rag & bone.
56 / 100
MaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
82 / 100
FemaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 18% |
rag & bone Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
rag & bone's Customer Satisfaction (CSAT) score was rated 62% according to Caucasian users and customers.
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62 / 100
Very Satisfied
54%
Satisfied
8%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
31%
rag & bone Customer Satisfaction Score by Age
rag & bone's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of rag & bone.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 51-55 | 33% |
rag & bone Customer Satisfaction Score by Usage
rag & bone's Customer Satisfaction score was rated the highest by customers who have used rag & bone's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
rag & bone Customer Satisfaction Score by Industry
rag & bone's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "rag & bone Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Fashion and Beauty",
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"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
"scoreLabel": 67
},
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"label": "Architecture and Planning",
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"score": 100,
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}rag & bone Customer Service
3.4/5
rag & bone has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About rag & bone's Customer Service
Address
425 W 13th Street, 3rd Floor, New York City, NY
Website
http://www.rag-bone.com
Phone Number
212-278-8214
Quick Insights into rag & bone Customer Service
rag & bone's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked rag & bone's Customer Service score.
Ranked rag & bone Customer Service the Highest
Ranked rag & bone Customer Service the Lowest
rag & bone Customer Service Score by Gender
Female customers rated rag & bone's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of rag & bone.
Male
2.9/5
Female
3.5/5
rag & bone Customer Service Score by Ethnicity
rag & bone's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of rag & bone.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
rag & bone Customer Service Score by Age
rag & bone's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of rag & bone.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
36-40 2.7 | 36-40 | 2.7 |
41-45 4.8 | 41-45 | 4.8 |
46-50 1.6 | 46-50 | 1.6 |
51-55 2.9 | 51-55 | 2.9 |
rag & bone Customer Service Score by Usage
rag & bone's Customer Service score was rated the highest by customers who have used rag & bone's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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rag & bone Customer Service Score by Industry
rag & bone's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
rag & bone as an Employer
2.9/5
rag & bone has a 2.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
rag & bone scored a 26 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of rag & bone would recommend the brand to a friend. ENPS measures how likely rag & bone employees would recommend working at rag & bone to a friend.
Net Promoter Score
26
NPS Score
| 55% | Promoters |
|---|---|
| 16% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 53% | Promoters |
|---|---|
| 12% | Passive |
| 35% | Detractors |
