-100
NPS
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Brand Page
RailsBank
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About RailsBank's Brand
Connecting finTech to a global network of banks through a single API banking and compliance in a box
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
RailsBank NPS
RailsBank's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether RailsBank's customers would recommend using the product based on a scale of -100 to 100.
RailsBank Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
RailsBank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RailsBank Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of RailsBank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RailsBank Product Quality
2.5/5
RailsBank has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RailsBank's overall Product Quality score rated by its users and customers.
RailsBank Product Information
RailsBank’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.railsbank.com/
- Company Size
- 1-10 Employees
RailsBank Pricing
RailsBank ROI & Value For Money
2.5/5
RailsBank has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RailsBank's overall ROI score rated by its users and customers.
RailsBank Customer Service
2.5/5
RailsBank has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RailsBank's overall Customer Service score rated by its users and customers.
About RailsBank's Customer Service
Address
London, United Kingdom
Website
https://www.railsbank.com/
Consumer vs. Employees
RailsBank scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of RailsBank would recommend the brand to a friend. ENPS measures how likely RailsBank employees would recommend working at RailsBank to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
