10
NPS
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Rain Bird
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About Rain Bird's Brand
provides irrigation products
Brand at a Glance
79%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Rain Bird NPS
Rain Bird's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether Rain Bird's customers would recommend using the product based on a scale of -100 to 100.
Rain Bird Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
Rain Bird NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -20 | Mar 2021 | -20 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 -13 | Aug 2022 | -13 |
Sep 2022 -20 | Sep 2022 | -20 |
Oct 2022 -1 | Oct 2022 | -1 |
Apr 2023 8 | Apr 2023 | 8 |
May 2023 15 | May 2023 | 15 |
Aug 2023 13 | Aug 2023 | 13 |
Jan 2024 16 | Jan 2024 | 16 |
May 2024 12 | May 2024 | 12 |
Oct 2024 15 | Oct 2024 | 15 |
Dec 2024 10 | Dec 2024 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rain Bird NPS by Gender
Female customers rated Rain Bird's NPS 72 points higher than Male customers.
Male
-12
Rain Bird's NPS was rated -12 by Male customers on Comparably.
44%
Promoters
0%
Passives
56%
Detractors
Female
60
Rain Bird's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Rain Bird NPS by Ethnicity
Rain Bird's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Rain Bird NPS by Age
Rain Bird's NPS was rated 34 points by customers ages 61-65 on Comparably.
Rain Bird NPS by Usage
Rain Bird's NPS was rated the highest by customers who have used Rain Bird's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 60 | 1 to 2 Years | 60 |
Over 10 Years -34 | Over 10 Years | -34 |
Rain Bird Customer Reviews
Out of the 3 Rain Bird customer reviews 2 were positive and 1 was constructive. Rain Bird customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Rain Bird Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Rain Bird users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Rain Bird Customer Loyalty Score by Gender
Female customers rated Rain Bird's Customer Loyalty score 30% higher than Male customers.
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Male
70%
Yes
Female
100%
Yes
Rain Bird Customer Loyalty Score by Ethnicity
Rain Bird's Customer Loyalty score was rated 80% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Rain Bird.
80
out of 100
Caucasian
Rain Bird Customer Loyalty Score by Age
Rain Bird's Customer Loyalty score was rated 70% by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Rain Bird.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 70% | 61-65 | 70% |
Rain Bird Customer Loyalty Score by Usage
Rain Bird's Customer Loyalty score was rated the highest by customers who have used Rain Bird's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Rain Bird Customer Loyalty Score by Industry
Rain Bird's Customer Loyalty score was rated 70% by both Architecture and Planning and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Rain Bird Product Quality
3.8/5
Rain Bird has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Rain Bird Product Information
Rain Bird’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Rain Bird's product the highest. Reviewers from the Tech industry rated Rain Bird the lowest at 3.1.
- Website
- http://www.rainbird.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Rain Bird Product Quality
Rain Bird's Product Quality score was rated highest by customers who have used Rain Bird's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Rain Bird Product Quality the Highest
Ranked Rain Bird Product Quality the Lowest
Rain Bird Product Quality Score by Gender
Female customers rated Rain Bird's Product Quality score 0.6 stars higher than Male customers.
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Male
3.7/5
Female
4.3/5
Rain Bird Product Quality Score by Ethnicity
Rain Bird's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Rain Bird.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Rain Bird Product Quality Score by Age
Rain Bird's Product Quality score was rated 4.6 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Rain Bird.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 4.6 | 61-65 | 4.6 |
Rain Bird Product Quality Score by Usage
Rain Bird's Product Quality score was rated the highest by customers who have used Rain Bird's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Rain Bird Product Quality Score by Industry
Rain Bird's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Rain Bird Pricing
Rain Bird ROI & Value For Money
3.6/5
Rain Bird has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Rain Bird Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Tech industry think that they had the lowest ROI from Rain Bird.
Quick Insights into Rain Bird ROI
Rain Bird's ROI score was rated highest by customers who have used Rain Bird's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Rain Bird ROI the Highest
Ranked Rain Bird ROI the Lowest
Rain Bird ROI Score by Gender
Female customers rated Rain Bird's ROI score 1 stars higher than Male customers.
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Male
3.4/5
Female
4.4/5
Rain Bird ROI Score by Ethnicity
Rain Bird's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Rain Bird.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Rain Bird ROI Score by Age
Rain Bird's ROI score was rated 4.1 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Rain Bird.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 4.1 | 61-65 | 4.1 |
Rain Bird ROI Score by Usage
Rain Bird's ROI score was rated the highest by customers who have used Rain Bird's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Rain Bird ROI Score by Industry
Rain Bird's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
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Rain Bird Customer Satisfaction (CSAT)
Rain Bird Customer Satisfaction (CSAT) Score
73 / 100
Rain Bird has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
73%
Satisfied
0%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Rain Bird Customer Satisfaction
Rain Bird's Customer Satisfaction score was rated highest by customers who have used Rain Bird's products/services for 1 to 2 Years, and rated lowest by customers who have used Rain Bird's products/services for Over 10 Years.
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Ranked Rain Bird Customer Satisfaction the Highest
Ranked Rain Bird Customer Satisfaction the Lowest
Rain Bird Customer Satisfaction Score by Gender
Female customers rated Rain Bird's Customer Satisfaction score 40 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Rain Bird.
60 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Rain Bird Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Rain Bird's Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rain Bird.
78 / 100
Very Satisfied
78%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
0%
Rain Bird Customer Satisfaction Score by Usage
Rain Bird's Customer Satisfaction score was rated the highest by customers who have used Rain Bird's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Rain Bird Customer Service
3.6/5
Rain Bird has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Rain Bird's Customer Service
Address
Azusa, CA
Website
http://www.rainbird.com
Quick Insights into Rain Bird Customer Service
Rain Bird's Customer Service score was rated highest by customers who have used Rain Bird's products/services for 1 to 2 Years, and rated lowest by customers who have used Rain Bird's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Rain Bird's Customer Service score.
Ranked Rain Bird Customer Service the Highest
Ranked Rain Bird Customer Service the Lowest
Rain Bird Customer Service Score by Gender
Female customers rated Rain Bird's Customer Service score 0.9 stars higher than Male customers.
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Male
3.5/5
Female
4.4/5
Rain Bird Customer Service Score by Ethnicity
Rain Bird's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Rain Bird.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Rain Bird Customer Service Score by Age
Rain Bird's Customer Service score was rated 3.6 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Rain Bird.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 3.6 | 61-65 | 3.6 |
Rain Bird Customer Service Score by Usage
Rain Bird's Customer Service score was rated the highest by customers who have used Rain Bird's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Rain Bird Customer Service Score by Industry
Rain Bird's Customer Service score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.
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Rain Bird as an Employer
2.9/5
Rain Bird has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Rain Bird scored a 10 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Rain Bird would recommend the brand to a friend. ENPS measures how likely Rain Bird employees would recommend working at Rain Bird to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 36% | Promoters |
|---|---|
| 11% | Passive |
| 53% | Detractors |
