-1
NPS
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Rainforest Alliance
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About Rainforest Alliance's Brand
The Rainforest Alliance works to conserve biodiversity and ensure sustainable livelihoods by transforming land-use practices.
Brand at a Glance
85%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Rainforest Alliance NPS
Rainforest Alliance's Net Promoter Score (NPS) is a -1 with 37% Promoters, 25% Passives, and 38% Detractors. Net Promoter Score tracks whether Rainforest Alliance's customers would recommend using the product based on a scale of -100 to 100.
Rainforest Alliance Overall NPS
| 37% | Promoters |
|---|---|
| 25% | Passives |
| 38% | Detractors |
Rainforest Alliance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
May 2022 -50 | May 2022 | -50 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 -25 | Oct 2022 | -25 |
Jul 2023 -20 | Jul 2023 | -20 |
Sep 2023 0 | Sep 2023 | 0 |
Mar 2024 -15 | Mar 2024 | -15 |
Jul 2024 0 | Jul 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rainforest Alliance Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Rainforest Alliance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rainforest Alliance Product Quality
3.9/5
Rainforest Alliance has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Rainforest Alliance's overall Product Quality score rated by its users and customers.
Rainforest Alliance Product Information
Rainforest Alliance’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Rainforest Alliance Pricing
Rainforest Alliance ROI & Value For Money
3.8/5
Rainforest Alliance has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Rainforest Alliance's overall ROI score rated by its users and customers.
Rainforest Alliance Customer Satisfaction (CSAT)
Rainforest Alliance Customer Satisfaction (CSAT) Score
80 / 100
Rainforest Alliance has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rainforest Alliance Customer Service
3.8/5
Rainforest Alliance has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Rainforest Alliance's overall Customer Service score rated by its users and customers.
About Rainforest Alliance's Customer Service
Address
233 Broadway, 28th Floor, New York City, NY
Website
http://www.rainforest-alliance.org/
Rainforest Alliance as an Employer
3.3/5
Rainforest Alliance has a 3.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Rainforest Alliance scored a -1 for Net Promoter Score and a -83 for Employee Net Promoter Score. NPS gauges how likely a customer of Rainforest Alliance would recommend the brand to a friend. ENPS measures how likely Rainforest Alliance employees would recommend working at Rainforest Alliance to a friend.
Net Promoter Score
-1
NPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-83
eNPS Score
| 0% | Promoters |
|---|---|
| 17% | Passive |
| 83% | Detractors |
