42
NPS
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RAK Ceramics
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About RAK Ceramics' Brand
Manufacturer of ceramics. The company's products include ceramic tiles, GP tiles, bathware and eco-friendly products, among others. It currently has an annual output of 117 million square meters of tiles, 4.6 million pieces of bathware and 24 million pieces of tableware.
Brand at a Glance
96%
Customer Loyalty
4.6/5
Product Quality
4.6/5
Pricing
4.6/5
Customer Service
RAK Ceramics NPS
RAK Ceramics's Net Promoter Score (NPS) is a 42 with 68% Promoters, 6% Passives, and 26% Detractors. Net Promoter Score tracks whether RAK Ceramics's customers would recommend using the product based on a scale of -100 to 100.
RAK Ceramics Overall NPS
| 68% | Promoters |
|---|---|
| 6% | Passives |
| 26% | Detractors |
RAK Ceramics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 40 | Dec 2023 | 40 |
Mar 2024 32 | Mar 2024 | 32 |
Apr 2024 36 | Apr 2024 | 36 |
May 2024 39 | May 2024 | 39 |
Jul 2024 35 | Jul 2024 | 35 |
Aug 2024 37 | Aug 2024 | 37 |
Oct 2024 39 | Oct 2024 | 39 |
Nov 2024 40 | Nov 2024 | 40 |
Dec 2024 42 | Dec 2024 | 42 |
Feb 2025 44 | Feb 2025 | 44 |
Oct 2025 40 | Oct 2025 | 40 |
Dec 2025 42 | Dec 2025 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RAK Ceramics NPS by Gender
RAK Ceramics's NPS was rated 70 by Male customers on Comparably.
Male
70
RAK Ceramics's NPS was rated 70 by Male customers on Comparably.
82%
Promoters
6%
Passives
12%
Detractors
Female
N/A
RAK Ceramics's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
RAK Ceramics NPS by Ethnicity
RAK Ceramics's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 82 | Asian or Pacific Islander | 82 |
Other 49 | Other | 49 |
RAK Ceramics NPS by Age
RAK Ceramics's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
RAK Ceramics NPS by Usage
RAK Ceramics's NPS was rated the highest by customers who have used RAK Ceramics's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
RAK Ceramics Customer Reviews
Out of the 4 RAK Ceramics customer reviews 4 were positive and 0 were constructive. RAK Ceramics customer reviews reflect that all customers have a favorable experience using the products/services of the company.
RAK Ceramics Customer Loyalty
96%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
96% of RAK Ceramics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RAK Ceramics Customer Loyalty Score by Gender
RAK Ceramics's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of RAK Ceramics.
Male
100%
Yes
Female
N/A
Yes
RAK Ceramics Customer Loyalty Score by Ethnicity
RAK Ceramics's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of RAK Ceramics.
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
RAK Ceramics Customer Loyalty Score by Age
RAK Ceramics's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of RAK Ceramics.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 100% | 31-35 | 100% |
RAK Ceramics Customer Loyalty Score by Usage
RAK Ceramics's Customer Loyalty score was rated 100% by customers who have used RAK Ceramics's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
RAK Ceramics Customer Loyalty Score by Industry
RAK Ceramics's Customer Loyalty score was rated 100% by both Accounting and Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
RAK Ceramics Product Quality
4.6/5
RAK Ceramics has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
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RAK Ceramics Product Information
RAK Ceramics’s product quality score is a 4.6 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated RAK Ceramics's product the highest. Reviewers from the Construction industry rated RAK Ceramics the lowest at 4.6.
- Website
- www.rakceramics.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into RAK Ceramics Product Quality
RAK Ceramics's Product Quality score was rated highest by customers who have used RAK Ceramics's products/services for 1 to 2 Years, and rated lowest by customers ages 31-35.
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Ranked RAK Ceramics Product Quality the Highest
Ranked RAK Ceramics Product Quality the Lowest
RAK Ceramics Product Quality Score by Gender
RAK Ceramics's Product Quality score was rated 4.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of RAK Ceramics.
Male
4.9/5
Female
N/A
RAK Ceramics Product Quality Score by Ethnicity
RAK Ceramics's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of RAK Ceramics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.9 | Asian or Pacific Islander | 4.9 |
Other 4.8 | Other | 4.8 |
RAK Ceramics Product Quality Score by Age
RAK Ceramics's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of RAK Ceramics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
31-35 4.5 | 31-35 | 4.5 |
RAK Ceramics Product Quality Score by Usage
RAK Ceramics's Product Quality score was rated the highest by customers who have used RAK Ceramics's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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RAK Ceramics Product Quality Score by Industry
RAK Ceramics's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
RAK Ceramics Pricing
RAK Ceramics ROI & Value For Money
4.6/5
RAK Ceramics has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
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RAK Ceramics Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Accounting industry think that they had the lowest ROI from RAK Ceramics.
Quick Insights into RAK Ceramics ROI
RAK Ceramics's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used RAK Ceramics's products/services for Less than 1 Year.
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Ranked RAK Ceramics ROI the Highest
Ranked RAK Ceramics ROI the Lowest
RAK Ceramics ROI Score by Gender
RAK Ceramics's ROI score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of RAK Ceramics.
Male
4.7/5
Female
N/A
RAK Ceramics ROI Score by Ethnicity
RAK Ceramics's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of RAK Ceramics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.9 | Asian or Pacific Islander | 4.9 |
Other 4.3 | Other | 4.3 |
RAK Ceramics ROI Score by Age
RAK Ceramics's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of RAK Ceramics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
31-35 4.4 | 31-35 | 4.4 |
RAK Ceramics ROI Score by Usage
RAK Ceramics's ROI score was rated the highest by customers who have used RAK Ceramics's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
RAK Ceramics ROI Score by Industry
RAK Ceramics's ROI score was rated the highest by Construction industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
RAK Ceramics Customer Satisfaction (CSAT)
RAK Ceramics Customer Satisfaction (CSAT) Score
97 / 100
RAK Ceramics has an overall Customer Satisfaction score of 97 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
84%
Satisfied
13%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into RAK Ceramics Customer Satisfaction
RAK Ceramics's Customer Satisfaction score was rated highest by customers who have used RAK Ceramics's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked RAK Ceramics' Customer Satisfaction.
Ranked RAK Ceramics Customer Satisfaction the Highest
Ranked RAK Ceramics Customer Satisfaction the Lowest
RAK Ceramics Customer Satisfaction Score by Gender
RAK Ceramics's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of RAK Ceramics.
100 / 100
MaleVery Satisfied | 94% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
RAK Ceramics Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
RAK Ceramics' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of RAK Ceramics.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
RAK Ceramics' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of RAK Ceramics.
100 / 100
Very Satisfied
83%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
RAK Ceramics Customer Satisfaction Score by Age
RAK Ceramics's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of RAK Ceramics.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 31-35 | 100% |
RAK Ceramics Customer Satisfaction Score by Usage
RAK Ceramics's Customer Satisfaction score was rated 100 points by customers who have used RAK Ceramics's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
RAK Ceramics Customer Satisfaction Score by Industry
RAK Ceramics's Customer Satisfaction score was rated 100 points by both Accounting and Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Accounting",
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"scoreLabel": 100
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}RAK Ceramics Customer Service
4.6/5
RAK Ceramics has an overall Customer Service score of 4.6 out of 5 stars rated by its users and customers.
Sign Up to unlock RAK Ceramics' overall Customer Service score rated by its users and customers.
About RAK Ceramics's Customer Service
Address
, Ras Al Khaimah,
Website
www.rakceramics.com
Phone Number
7
Quick Insights into RAK Ceramics Customer Service
RAK Ceramics's Customer Service score was rated highest by customers who have used RAK Ceramics's products/services for 2 to 5 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked RAK Ceramics' Customer Service score.
Ranked RAK Ceramics Customer Service the Highest
Ranked RAK Ceramics Customer Service the Lowest
RAK Ceramics Customer Service Score by Gender
RAK Ceramics's Customer Service score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of RAK Ceramics.
Male
4.7/5
Female
N/A
RAK Ceramics Customer Service Score by Ethnicity
RAK Ceramics's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of RAK Ceramics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.9 | Asian or Pacific Islander | 4.9 |
Other 4.2 | Other | 4.2 |
RAK Ceramics Customer Service Score by Age
RAK Ceramics's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of RAK Ceramics.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
31-35 4.6 | 31-35 | 4.6 |
RAK Ceramics Customer Service Score by Usage
RAK Ceramics's Customer Service score was rated the highest by customers who have used RAK Ceramics's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
RAK Ceramics Customer Service Score by Industry
RAK Ceramics's Customer Service score was rated 4.8 stars by both Accounting and Construction industry customers.
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RAK Ceramics as an Employer
4.6/5
RAK Ceramics has a 4.6/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
RAK Ceramics scored a 42 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of RAK Ceramics would recommend the brand to a friend. ENPS measures how likely RAK Ceramics employees would recommend working at RAK Ceramics to a friend.
Net Promoter Score
42
NPS Score
| 68% | Promoters |
|---|---|
| 6% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
