-44
NPS
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Rally Health
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About Rally Health's Brand
Rally Health is an end-to-end digital health platform that is visually intuitive and habit forming, helping users rally for better health
Brand at a Glance
66%
Customer Loyalty
1.9/5
Product Quality
2/5
Pricing
1.9/5
Customer Service
Rally Health CMO
Rally Health NPS
Rally Health's Net Promoter Score (NPS) is a -44 with 23% Promoters, 10% Passives, and 67% Detractors. Net Promoter Score tracks whether Rally Health's customers would recommend using the product based on a scale of -100 to 100.
Rally Health Overall NPS
| 23% | Promoters |
|---|---|
| 10% | Passives |
| 67% | Detractors |
Rally Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -22 | Dec 2022 | -22 |
Jan 2023 -24 | Jan 2023 | -24 |
Aug 2023 -29 | Aug 2023 | -29 |
Sep 2023 -31 | Sep 2023 | -31 |
Jan 2024 -30 | Jan 2024 | -30 |
Apr 2024 -34 | Apr 2024 | -34 |
Dec 2024 -35 | Dec 2024 | -35 |
Jan 2025 -37 | Jan 2025 | -37 |
Mar 2025 -39 | Mar 2025 | -39 |
Apr 2025 -40 | Apr 2025 | -40 |
Oct 2025 -42 | Oct 2025 | -42 |
Dec 2025 -44 | Dec 2025 | -44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rally Health NPS by Gender
Male customers rated Rally Health's NPS 50 points higher than Female customers.
Male
-28
Rally Health's NPS was rated -28 by Male customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Female
-78
Rally Health's NPS was rated -78 by Female customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Rally Health NPS by Ethnicity
Rally Health's NPS was rated -100 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Other -100 | Other | -100 |
Rally Health NPS by Age
Rally Health's NPS was rated -50 points by customers ages 56-60 on Comparably.
Rally Health NPS by Usage
Rally Health's NPS was rated the highest by customers who have used Rally Health's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -23 | 1 to 2 Years | -23 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Rally Health Customer Reviews
Out of the 4 Rally Health customer reviews 0 were positive and 4 were constructive. Rally Health customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Rally Health Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Rally Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rally Health Customer Loyalty Score by Gender
Male customers rated Rally Health's Customer Loyalty score 7% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Rally Health.
Male
87%
Yes
Female
80%
Yes
Rally Health Customer Loyalty Score by Ethnicity
Rally Health's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Rally Health.
85
out of 100
Caucasian
100
out of 100
Hispanic or Latino
55
out of 100
Other
Rally Health Customer Loyalty Score by Age
Rally Health's Customer Loyalty score was rated 78% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Rally Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 78% | 56-60 | 78% |
Rally Health Customer Loyalty Score by Usage
Rally Health's Customer Loyalty score was rated the highest by customers who have used Rally Health's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Rally Health Customer Loyalty Score by Industry
Rally Health's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Rally Health Product Quality
1.9/5
Rally Health has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Rally Health Product Information
Rally Health’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Rally Health's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Rally Health the lowest at 1.5.
- Website
- http://www.rallyhealth.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Sports & Entertainment
Quick Insights into Rally Health Product Quality
Rally Health's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
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Ranked Rally Health Product Quality the Highest
Ranked Rally Health Product Quality the Lowest
Rally Health Product Quality Score by Gender
Male customers rated Rally Health's Product Quality score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Rally Health.
Male
1.9/5
Female
1.5/5
Rally Health Product Quality Score by Ethnicity
Rally Health's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Rally Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
Rally Health Product Quality Score by Age
Rally Health's Product Quality score was rated 1.6 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Rally Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.6 | 56-60 | 1.6 |
Rally Health Product Quality Score by Usage
Rally Health's Product Quality score was rated the highest by customers who have used Rally Health's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Rally Health Product Quality Score by Industry
Rally Health's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Rally Health Pricing
Rally Health ROI & Value For Money
2/5
Rally Health has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Rally Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Rally Health.
Quick Insights into Rally Health ROI
Rally Health's ROI score was rated highest by customers who have used Rally Health's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Rally Health's ROI score.
Ranked Rally Health ROI the Highest
Ranked Rally Health ROI the Lowest
Rally Health ROI Score by Gender
Male customers rated Rally Health's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Rally Health.
Male
2.1/5
Female
1.5/5
Rally Health ROI Score by Ethnicity
Rally Health's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Rally Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
Rally Health ROI Score by Age
Rally Health's ROI score was rated 1.9 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Rally Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.9 | 56-60 | 1.9 |
Rally Health ROI Score by Usage
Rally Health's ROI score was rated the highest by customers who have used Rally Health's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Rally Health ROI Score by Industry
Rally Health's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Rally Health Customer Satisfaction (CSAT)
Rally Health Customer Satisfaction (CSAT) Score
25 / 100
Rally Health has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
17%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
8%
Very Dissatisfied
54%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Rally Health Customer Satisfaction
Rally Health's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked Rally Health's Customer Satisfaction.
Ranked Rally Health Customer Satisfaction the Highest
Ranked Rally Health Customer Satisfaction the Lowest
Rally Health Customer Satisfaction Score by Gender
Male customers rated Rally Health's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Rally Health.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Rally Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Rally Health's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rally Health.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Hispanic or Latino
Rally Health's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rally Health.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Rally Health Customer Satisfaction Score by Usage
Rally Health's Customer Satisfaction score was rated the highest by customers who have used Rally Health's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Rally Health Customer Satisfaction Score by Industry
Rally Health's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Rally Health Customer Service
1.9/5
Rally Health has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Rally Health's overall Customer Service score rated by its users and customers.
About Rally Health's Customer Service
Address
3000 K Street NW, Suite 350, Washington, DC 20007
Website
http://www.rallyhealth.com
Rally Health's Social Links
Quick Insights into Rally Health Customer Service
Rally Health's Customer Service score was rated highest by customers who have used Rally Health's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Rally Health's Customer Service score.
Ranked Rally Health Customer Service the Highest
Ranked Rally Health Customer Service the Lowest
Rally Health Customer Service Score by Gender
Male customers rated Rally Health's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Rally Health.
Male
1.8/5
Female
1.5/5
Rally Health Customer Service Score by Ethnicity
Rally Health's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Rally Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
Rally Health Customer Service Score by Age
Rally Health's Customer Service score was rated 1.6 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Rally Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.6 | 56-60 | 1.6 |
Rally Health Customer Service Score by Usage
Rally Health's Customer Service score was rated the highest by customers who have used Rally Health's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Rally Health Customer Service Score by Industry
Rally Health's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Rally Health as an Employer
3.7/5
Rally Health has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Rally Health scored a -44 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Rally Health would recommend the brand to a friend. ENPS measures how likely Rally Health employees would recommend working at Rally Health to a friend.
Net Promoter Score
-44
NPS Score
| 23% | Promoters |
|---|---|
| 10% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 36% | Promoters |
|---|---|
| 17% | Passive |
| 47% | Detractors |
