67
NPS
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Ramco Cements
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About Ramco Cements' Brand
Manufacturer of cement. The company is headquartered in Chennai, India.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Ramco Cements NPS
Ramco Cements's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Ramco Cements's customers would recommend using the product based on a scale of -100 to 100.
Ramco Cements Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Ramco Cements NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Mar 2023 66 | Mar 2023 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ramco Cements Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ramco Cements users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ramco Cements Product Quality
4/5
Ramco Cements has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ramco Cements' overall Product Quality score rated by its users and customers.
Ramco Cements Product Information
Ramco Cements’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.ramcocement.in
- Company Size
- 1,001-5,000 Employees
Ramco Cements Pricing
Ramco Cements ROI & Value For Money
4.2/5
Ramco Cements has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Ramco Cements Customer Satisfaction (CSAT)
Ramco Cements Customer Satisfaction (CSAT) Score
100 / 100
Ramco Cements has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ramco Cements Customer Service
4.2/5
Ramco Cements has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Ramco Cements's Customer Service
Address
, Chennai,
Website
www.ramcocement.in
Phone Number
7
