26
NPS
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Ramco Systems
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About Ramco Systems' Brand
Ramco Systems is a rapidly growing cloud enterprise software company
Brand at a Glance
69%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Ramco Systems NPS
Ramco Systems's Net Promoter Score (NPS) is a 26 with 55% Promoters, 16% Passives, and 29% Detractors. Net Promoter Score tracks whether Ramco Systems's customers would recommend using the product based on a scale of -100 to 100.
Ramco Systems Overall NPS
| 55% | Promoters |
|---|---|
| 16% | Passives |
| 29% | Detractors |
Ramco Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 28 | Aug 2020 | 28 |
Mar 2022 23 | Mar 2022 | 23 |
Sep 2022 29 | Sep 2022 | 29 |
Jan 2023 32 | Jan 2023 | 32 |
Mar 2023 26 | Mar 2023 | 26 |
Apr 2023 24 | Apr 2023 | 24 |
Sep 2023 20 | Sep 2023 | 20 |
Jan 2025 25 | Jan 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ramco Systems NPS by Gender
Ramco Systems's NPS was rated -34 by Female customers on Comparably.
Female
-34
Ramco Systems's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Ramco Systems's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Ramco Systems NPS by Usage
Ramco Systems's NPS was rated the highest by customers who have used Ramco Systems's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 61 | 5 to 10 Years | 61 |
Ramco Systems Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Ramco Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ramco Systems Customer Loyalty Score by Gender
Ramco Systems's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Ramco Systems Product Quality
3.8/5
Ramco Systems has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Ramco Systems Product Information
Ramco Systems serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, and Latin America. Ramco Systems supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Ramco Systems’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Ramco Systems's product the highest. Reviewers from the Telecommunications industry rated Ramco Systems the lowest at 3.
- Website
- http://www.ramco.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Ecommerce and Marketplaces
Marketplaces
SaaS
Travel
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
Indonesian
Spanish
Thai
Chinese (Simplified)
Japanese
Italian
Korean
Polish
Danish
Hungarian
Irish
Norwegian
Quick Insights into Ramco Systems Product Quality
Ramco Systems's Product Quality score was rated highest by customers from the Real Estate industry, and rated lowest by customers who have used Ramco Systems's products/services for 2 to 5 Years.
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Ranked Ramco Systems Product Quality the Highest
Ranked Ramco Systems Product Quality the Lowest
Ramco Systems Product Quality Score by Gender
Ramco Systems's Product Quality score was rated 2 by Female customers on Comparably.
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Female
2/5
Male
N/A
Ramco Systems Product Quality Score by Usage
Ramco Systems's Product Quality score was rated the highest by customers who have used Ramco Systems's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Ramco Systems Product Quality Score by Industry
Ramco Systems's Product Quality score was rated the highest by Real Estate industry customers, and the lowest by Telecommunications industry customers.
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Ramco Systems Pricing
Ramco Systems ROI & Value For Money
3.6/5
Ramco Systems has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Ramco Systems Pricing Plans
Ramco Systems has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Ramco Systems?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Ramco Systems ROI
Ramco Systems's ROI score was rated highest by Female customers.
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Ranked Ramco Systems ROI the Highest
Ramco Systems ROI Score by Gender
Ramco Systems's ROI score was rated 3.3 by Female customers on Comparably.
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Female
3.3/5
Male
N/A
Ramco Systems Customer Satisfaction (CSAT)
Ramco Systems Customer Satisfaction (CSAT) Score
58 / 100
Ramco Systems has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ramco Systems Customer Satisfaction
Ramco Systems's Customer Satisfaction score was rated highest by Female customers.
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Ranked Ramco Systems Customer Satisfaction the Highest
Ramco Systems Customer Satisfaction Score by Gender
Ramco Systems's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ramco Systems.
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
Ramco Systems Customer Service
3.9/5
Ramco Systems has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Ramco Systems's Customer Service
Address
Taramani, Tennessee Ridge, TN 600113
Website
http://www.ramco.com
Phone Number
(442) 235-4510
Quick Insights into Ramco Systems Customer Service
Ramco Systems's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Ramco Systems' Customer Service score.
Ranked Ramco Systems Customer Service the Highest
Ramco Systems Customer Service Score by Gender
Ramco Systems's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ramco Systems.
Female
3.5/5
Male
N/A
Ramco Systems as an Employer
4.1/5
Ramco Systems has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Ramco Systems scored a 26 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Ramco Systems would recommend the brand to a friend. ENPS measures how likely Ramco Systems employees would recommend working at Ramco Systems to a friend.
Net Promoter Score
26
NPS Score
| 55% | Promoters |
|---|---|
| 16% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
