0
NPS
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Brand Page
Rand Construction
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About Rand Construction's Brand
rand* construction is a commercial general contractor specializing in base building renovations, tenant interiors, retail and restaurant construction
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
4/5
Customer Service
Rand Construction NPS
Rand Construction's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Rand Construction's customers would recommend using the product based on a scale of -100 to 100.
Rand Construction Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Rand Construction NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2025 0 | Sep 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rand Construction Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Rand Construction users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rand Construction Product Quality
4/5
Rand Construction has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Rand Construction's overall Product Quality score rated by its users and customers.
Rand Construction Product Information
Rand Construction’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.randcc.com
- Company Size
- 201-500 Employees
Industry
Construction
Rand Construction Pricing
Rand Construction ROI & Value For Money
3/5
Rand Construction has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Rand Construction's overall ROI score rated by its users and customers.
Rand Construction Customer Satisfaction (CSAT)
Rand Construction Customer Satisfaction (CSAT) Score
100 / 100
Rand Construction has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rand Construction Customer Service
4/5
Rand Construction has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Rand Construction's overall Customer Service score rated by its users and customers.
About Rand Construction's Customer Service
Address
1029 North Royal Street, Alexandria, VA 22314
Website
http://www.randcc.com
Phone Number
703.553.5511
Rand Construction as an Employer
3.0/5
Rand Construction has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Rand Construction scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Rand Construction would recommend the brand to a friend. ENPS measures how likely Rand Construction employees would recommend working at Rand Construction to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
