25
NPS
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Rand Technology
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About Rand Technology's Brand
Rand Technology a leading independent distributor of semiconductors and electronic components to the technology manufacturing industry.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Rand Technology NPS
Rand Technology's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Rand Technology's customers would recommend using the product based on a scale of -100 to 100.
Rand Technology Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Rand Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
Mar 2024 25 | Mar 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rand Technology Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Rand Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rand Technology Product Quality
3.5/5
Rand Technology has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Rand Technology Product Information
Rand Technology’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.randtech.com/
- Company Size
- 51-200 Employees
Rand Technology Pricing
Rand Technology ROI & Value For Money
3.5/5
Rand Technology has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Rand Technology Customer Satisfaction (CSAT)
Rand Technology Customer Satisfaction (CSAT) Score
75 / 100
Rand Technology has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rand Technology Customer Service
3.5/5
Rand Technology has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Rand Technology's Customer Service
Address
15225 Alton Parkway Suite 100, Irvine, CA 92618
Website
http://www.randtech.com/
Phone Number
949-255-5700
Rand Technology as an Employer
3.0/5
Rand Technology has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Rand Technology scored a 25 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Rand Technology would recommend the brand to a friend. ENPS measures how likely Rand Technology employees would recommend working at Rand Technology to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
