25
NPS
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Randall Reilly
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About Randall Reilly's Brand
A better way to reach your audience. Marketing and Recruiting services for the Construction and Trucking Industries.
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
4.1/5
Customer Service
Randall Reilly NPS
Randall Reilly's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Randall Reilly's customers would recommend using the product based on a scale of -100 to 100.
Randall Reilly Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Randall Reilly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Jan 2023 66 | Jan 2023 | 66 |
Jan 2024 25 | Jan 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Randall Reilly Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Randall Reilly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Randall Reilly Product Quality
3.6/5
Randall Reilly has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Randall Reilly's overall Product Quality score rated by its users and customers.
Randall Reilly Product Information
Randall Reilly’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Agriculture & Farming
Construction
Randall Reilly Pricing
Randall Reilly ROI & Value For Money
3.6/5
Randall Reilly has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Randall Reilly's overall ROI score rated by its users and customers.
Randall Reilly Customer Satisfaction (CSAT)
Randall Reilly Customer Satisfaction (CSAT) Score
75 / 100
Randall Reilly has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Randall Reilly Customer Service
4.1/5
Randall Reilly has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Randall Reilly's overall Customer Service score rated by its users and customers.
About Randall Reilly's Customer Service
Address
Tuscaloosa, AL 16124 Italy
Website
http://www.randallreilly.com/
Phone Number
+1 (800) 633-5953
Randall Reilly as an Employer
4.5/5
Randall Reilly has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Randall Reilly scored a 25 for Net Promoter Score and a 79 for Employee Net Promoter Score. NPS gauges how likely a customer of Randall Reilly would recommend the brand to a friend. ENPS measures how likely Randall Reilly employees would recommend working at Randall Reilly to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
79
eNPS Score
| 86% | Promoters |
|---|---|
| 7% | Passive |
| 7% | Detractors |
