28
NPS
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Brand Page
Randalls
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About Randalls' Brand
Online Grocery
Brand at a Glance
72%
Customer Loyalty
3.4/5
Product Quality
2.9/5
Pricing
3.4/5
Customer Service
Randalls NPS
Randalls's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Randalls's customers would recommend using the product based on a scale of -100 to 100.
Randalls Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Randalls NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
May 2021 0 | May 2021 | 0 |
Aug 2021 33 | Aug 2021 | 33 |
Oct 2021 50 | Oct 2021 | 50 |
Feb 2022 40 | Feb 2022 | 40 |
Mar 2022 57 | Mar 2022 | 57 |
Mar 2023 37 | Mar 2023 | 37 |
Jun 2023 22 | Jun 2023 | 22 |
Jul 2023 18 | Jul 2023 | 18 |
Jan 2024 17 | Jan 2024 | 17 |
Mar 2024 22 | Mar 2024 | 22 |
Apr 2024 29 | Apr 2024 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Randalls Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Randalls users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Randalls Product Quality
3.4/5
Randalls has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Randalls Product Information
Randalls’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.randalls.com
- Company Size
- 11-50 Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Marketplaces
Randalls Pricing
Randalls ROI & Value For Money
2.9/5
Randalls has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Randalls Customer Satisfaction (CSAT)
Randalls Customer Satisfaction (CSAT) Score
57 / 100
Randalls has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Randalls Customer Service
3.4/5
Randalls has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Randalls's Customer Service
Address
9420 College Park Dr, Conroe, TX
Website
http://www.randalls.com
Phone Number
713-268-3500
Randalls as an Employer
Consumer vs. Employees
Randalls scored a 28 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Randalls would recommend the brand to a friend. ENPS measures how likely Randalls employees would recommend working at Randalls to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
