-25
NPS
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Randolph Hospital
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About Randolph Hospital's Brand
Randolph Hospital provides quality healthcare to promote health and wellness.
Brand at a Glance
68%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Randolph Hospital NPS
Randolph Hospital's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Randolph Hospital's customers would recommend using the product based on a scale of -100 to 100.
Randolph Hospital Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Randolph Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
Dec 2024 -100 | Dec 2024 | -100 |
Mar 2025 -66 | Mar 2025 | -66 |
Mar 2026 -25 | Mar 2026 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Randolph Hospital NPS by Gender
Randolph Hospital's NPS was rated -34 by Female customers on Comparably.
Female
-34
Randolph Hospital's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Randolph Hospital's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Randolph Hospital Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Randolph Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Randolph Hospital Customer Loyalty Score by Gender
Randolph Hospital's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Randolph Hospital Product Quality
2.6/5
Randolph Hospital has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Randolph Hospital Product Information
Randolph Hospital’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://randolphhospital.org
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Quick Insights into Randolph Hospital Product Quality
Randolph Hospital's Product Quality score was rated highest by Female customers.
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Ranked Randolph Hospital Product Quality the Highest
Randolph Hospital Product Quality Score by Gender
Randolph Hospital's Product Quality score was rated 2 by Female customers on Comparably.
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Female
2/5
Male
N/A
Randolph Hospital Pricing
Randolph Hospital ROI & Value For Money
2.5/5
Randolph Hospital has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Randolph Hospital ROI
Randolph Hospital's ROI score was rated highest by Female customers.
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Ranked Randolph Hospital ROI the Highest
Randolph Hospital ROI Score by Gender
Randolph Hospital's ROI score was rated 1.8 by Female customers on Comparably.
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Female
1.8/5
Male
N/A
Randolph Hospital Customer Satisfaction (CSAT)
Randolph Hospital Customer Satisfaction (CSAT) Score
33 / 100
Randolph Hospital has an overall Customer Satisfaction score of 33 rated by its users and customers.
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Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Randolph Hospital Customer Satisfaction
Randolph Hospital's Customer Satisfaction score was rated highest by Female customers.
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Ranked Randolph Hospital Customer Satisfaction the Highest
Randolph Hospital Customer Satisfaction Score by Gender
Randolph Hospital's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Randolph Hospital.
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Randolph Hospital Customer Service
2.5/5
Randolph Hospital has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Randolph Hospital's Customer Service
Address
P.O. Box 1048, Asheboro, NC
Website
http://randolphhospital.org
Phone Number
(336) 625-5151
Quick Insights into Randolph Hospital Customer Service
Randolph Hospital's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Randolph Hospital's Customer Service score.
Ranked Randolph Hospital Customer Service the Highest
Randolph Hospital Customer Service Score by Gender
Randolph Hospital's Customer Service score was rated 1.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Randolph Hospital.
Female
1.8/5
Male
N/A
Randolph Hospital as an Employer
2.6/5
Randolph Hospital has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Randolph Hospital scored a -25 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Randolph Hospital would recommend the brand to a friend. ENPS measures how likely Randolph Hospital employees would recommend working at Randolph Hospital to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
