0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Random Chat Me
Marketing or Exec? Claim Your Free Account
About Random Chat Me's Brand
RandomChat.me is a free webcam chat that enables users to meet new people through a random chat system.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
2/5
Customer Service
Random Chat Me NPS
Random Chat Me's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Random Chat Me's customers would recommend using the product based on a scale of -100 to 100.
Random Chat Me Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Random Chat Me NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Feb 2023 0 | Feb 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Random Chat Me Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Random Chat Me users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Random Chat Me Product Quality
2.2/5
Random Chat Me has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Random Chat Me's overall Product Quality score rated by its users and customers.
Random Chat Me Product Information
Random Chat Me’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.randomchat.me
- Company Size
- 1-10 Employees
Industry
Tech
Content
Enterprise
Productivity
SaaS
Random Chat Me Pricing
Random Chat Me ROI & Value For Money
2/5
Random Chat Me has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Random Chat Me's overall ROI score rated by its users and customers.
Random Chat Me Customer Satisfaction (CSAT)
Random Chat Me Customer Satisfaction (CSAT) Score
50 / 100
Random Chat Me has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Random Chat Me Customer Service
2/5
Random Chat Me has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Random Chat Me's overall Customer Service score rated by its users and customers.
About Random Chat Me's Customer Service
Website
http://www.randomchat.me
Consumer vs. Employees
Random Chat Me scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Random Chat Me would recommend the brand to a friend. ENPS measures how likely Random Chat Me employees would recommend working at Random Chat Me to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
