-26
NPS
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Randstad USA
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About Randstad USA's Brand
Randstad US is a wholly owned subsidiary of Randstad Holding nv, a global provider of human resources solutions.
Brand at a Glance
72%
Customer Loyalty
2.9/5
Product Quality
2.6/5
Pricing
3.1/5
Customer Service
Randstad USA CMO
Randstad USA NPS
Randstad USA's Net Promoter Score (NPS) is a -26 with 37% Promoters, 0% Passives, and 63% Detractors. Net Promoter Score tracks whether Randstad USA's customers would recommend using the product based on a scale of -100 to 100.
Randstad USA Overall NPS
| 37% | Promoters |
|---|---|
| 0% | Passives |
| 63% | Detractors |
Randstad USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Nov 2022 33 | Nov 2022 | 33 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 -20 | Feb 2023 | -20 |
Jan 2024 -33 | Jan 2024 | -33 |
Feb 2024 -15 | Feb 2024 | -15 |
Apr 2024 -25 | Apr 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Randstad USA Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Randstad USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Randstad USA Product Quality
2.9/5
Randstad USA has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Randstad USA Product Information
Randstad USA’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://randstadusa.com
- Company Size
- 10,000+ Employees
Industry
Business Services
Randstad USA Pricing
Randstad USA ROI & Value For Money
2.6/5
Randstad USA has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Randstad USA Customer Satisfaction (CSAT)
Randstad USA Customer Satisfaction (CSAT) Score
38 / 100
Randstad USA has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
25%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Randstad USA Customer Service
3.1/5
Randstad USA has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Randstad USA's Customer Service
Address
Atlanta, GA
Website
http://randstadusa.com
Phone Number
800-382-7297
Randstad USA as an Employer
3.4/5
Randstad USA has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Randstad USA scored a -26 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Randstad USA would recommend the brand to a friend. ENPS measures how likely Randstad USA employees would recommend working at Randstad USA to a friend.
Net Promoter Score
-26
NPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 37% | Promoters |
|---|---|
| 15% | Passive |
| 48% | Detractors |
