-67
NPS
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Brand Page
Ranker
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About Ranker's Brand
"A crowdsourced platform with curated lists of all topics. Visitors vote to shape the rankings, generating milliions of consumer datapoints."
Brand at a Glance
66%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
Ranker NPS
Ranker's Net Promoter Score (NPS) is a -67 with 11% Promoters, 11% Passives, and 78% Detractors. Net Promoter Score tracks whether Ranker's customers would recommend using the product based on a scale of -100 to 100.
Ranker Overall NPS
| 11% | Promoters |
|---|---|
| 11% | Passives |
| 78% | Detractors |
Ranker NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Sep 2021 0 | Sep 2021 | 0 |
Jul 2022 -25 | Jul 2022 | -25 |
Oct 2022 -40 | Oct 2022 | -40 |
Jan 2023 -51 | Jan 2023 | -51 |
Apr 2023 -57 | Apr 2023 | -57 |
Dec 2023 -63 | Dec 2023 | -63 |
Jan 2024 -66 | Jan 2024 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ranker Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Ranker users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ranker Product Quality
2.9/5
Ranker has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Ranker's overall Product Quality score rated by its users and customers.
Ranker Product Information
Ranker’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://ranker.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Media
SaaS
Sports & Entertainment
Ranker Pricing
Ranker ROI & Value For Money
2.8/5
Ranker has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Ranker Customer Satisfaction (CSAT)
Ranker Customer Satisfaction (CSAT) Score
29 / 100
Ranker has an overall Customer Satisfaction score of 29 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ranker Customer Service
3/5
Ranker has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Ranker's Customer Service
Address
6420 Wilshire Blvd., Los Angeles, CA 90048
Website
http://ranker.com
Ranker's Social Links
Ranker as an Employer
3.8/5
Ranker has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Ranker scored a -67 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of Ranker would recommend the brand to a friend. ENPS measures how likely Ranker employees would recommend working at Ranker to a friend.
Net Promoter Score
-67
NPS Score
| 11% | Promoters |
|---|---|
| 11% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 62% | Promoters |
|---|---|
| 14% | Passive |
| 24% | Detractors |
