65
NPS
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RapidSOS
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About RapidSOS' Brand
RapidSOS creates technology that protects lives by empowering faster, smarter emergency response.
Brand at a Glance
87%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
RapidSOS NPS
RapidSOS's Net Promoter Score (NPS) is a 65 with 79% Promoters, 7% Passives, and 14% Detractors. Net Promoter Score tracks whether RapidSOS's customers would recommend using the product based on a scale of -100 to 100.
RapidSOS Overall NPS
| 79% | Promoters |
|---|---|
| 7% | Passives |
| 14% | Detractors |
RapidSOS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 77 | Nov 2022 | 77 |
Apr 2023 77 | Apr 2023 | 77 |
May 2023 79 | May 2023 | 79 |
Jun 2023 80 | Jun 2023 | 80 |
Jul 2023 81 | Jul 2023 | 81 |
Sep 2023 77 | Sep 2023 | 77 |
Apr 2024 77 | Apr 2024 | 77 |
Nov 2024 68 | Nov 2024 | 68 |
Dec 2024 68 | Dec 2024 | 68 |
Apr 2025 70 | Apr 2025 | 70 |
Oct 2025 72 | Oct 2025 | 72 |
Jan 2026 65 | Jan 2026 | 65 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RapidSOS NPS by Gender
RapidSOS's NPS was rated 74 by Male customers on Comparably.
Male
74
RapidSOS's NPS was rated 74 by Male customers on Comparably.
87%
Promoters
0%
Passives
13%
Detractors
Female
N/A
RapidSOS's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
RapidSOS NPS by Ethnicity
RapidSOS's NPS was rated 66 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 66 | Caucasian | 66 |
RapidSOS NPS by Usage
RapidSOS's NPS was rated the highest by customers who have used RapidSOS's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 60 | 1 to 2 Years | 60 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
RapidSOS Customer Reviews
Out of the 2 RapidSOS customer reviews 2 were positive and 0 were constructive. RapidSOS customer reviews reflect that all customers have a favorable experience using the products/services of the company.
RapidSOS Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of RapidSOS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RapidSOS Customer Loyalty Score by Gender
RapidSOS's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of RapidSOS.
Male
100%
Yes
Female
N/A
Yes
RapidSOS Customer Loyalty Score by Ethnicity
RapidSOS's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of RapidSOS.
100
out of 100
Caucasian
RapidSOS Customer Loyalty Score by Usage
RapidSOS's Customer Loyalty score was rated 100% by customers who have used RapidSOS's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
RapidSOS Product Quality
4.3/5
RapidSOS has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock RapidSOS' overall Product Quality score rated by its users and customers.
RapidSOS Product Information
RapidSOS’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://www.rapidsos.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into RapidSOS Product Quality
RapidSOS's Product Quality score was rated highest by customers who have used RapidSOS's products/services for 2 to 5 Years, and rated lowest by customers who have used RapidSOS's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked RapidSOS' Product Quality.
Ranked RapidSOS Product Quality the Highest
Ranked RapidSOS Product Quality the Lowest
RapidSOS Product Quality Score by Gender
RapidSOS's Product Quality score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of RapidSOS.
Male
4.5/5
Female
N/A
RapidSOS Product Quality Score by Ethnicity
RapidSOS's Product Quality score was rated 4.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of RapidSOS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
RapidSOS Product Quality Score by Usage
RapidSOS's Product Quality score was rated the highest by customers who have used RapidSOS's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
RapidSOS Pricing
RapidSOS ROI & Value For Money
4.2/5
RapidSOS has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock RapidSOS' overall ROI score rated by its users and customers.
Quick Insights into RapidSOS ROI
RapidSOS's ROI score was rated highest by customers who have used RapidSOS's products/services for 2 to 5 Years, and rated lowest by customers who have used RapidSOS's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked RapidSOS' ROI score.
Ranked RapidSOS ROI the Highest
Ranked RapidSOS ROI the Lowest
RapidSOS ROI Score by Gender
RapidSOS's ROI score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of RapidSOS.
Male
4.4/5
Female
N/A
RapidSOS ROI Score by Ethnicity
RapidSOS's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of RapidSOS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
RapidSOS ROI Score by Usage
RapidSOS's ROI score was rated the highest by customers who have used RapidSOS's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
RapidSOS Customer Satisfaction (CSAT)
RapidSOS Customer Satisfaction (CSAT) Score
80 / 100
RapidSOS has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
70%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into RapidSOS Customer Satisfaction
RapidSOS's Customer Satisfaction score was rated highest by Male customers.
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Ranked RapidSOS Customer Satisfaction the Highest
RapidSOS Customer Satisfaction Score by Gender
RapidSOS's Customer Satisfaction score was rated 83 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of RapidSOS.
83 / 100
MaleVery Satisfied | 83% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
RapidSOS Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
RapidSOS' Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of RapidSOS.
80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
RapidSOS Customer Satisfaction Score by Usage
RapidSOS's Customer Satisfaction score was rated 75 points by customers who have used RapidSOS's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
RapidSOS Customer Service
4.1/5
RapidSOS has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock RapidSOS' overall Customer Service score rated by its users and customers.
About RapidSOS's Customer Service
Address
3 Park Ave, New York City, NY 10016
Website
https://www.rapidsos.com
RapidSOS's Social Links
Quick Insights into RapidSOS Customer Service
RapidSOS's Customer Service score was rated highest by customers who have used RapidSOS's products/services for 2 to 5 Years, and rated lowest by customers who have used RapidSOS's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked RapidSOS' Customer Service score.
Ranked RapidSOS Customer Service the Highest
Ranked RapidSOS Customer Service the Lowest
RapidSOS Customer Service Score by Gender
RapidSOS's Customer Service score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of RapidSOS.
Male
4.4/5
Female
N/A
RapidSOS Customer Service Score by Ethnicity
RapidSOS's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of RapidSOS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
RapidSOS Customer Service Score by Usage
RapidSOS's Customer Service score was rated the highest by customers who have used RapidSOS's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
RapidSOS as an Employer
4.7/5
RapidSOS has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
RapidSOS scored a 65 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of RapidSOS would recommend the brand to a friend. ENPS measures how likely RapidSOS employees would recommend working at RapidSOS to a friend.
Net Promoter Score
65
NPS Score
| 79% | Promoters |
|---|---|
| 7% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 80% | Promoters |
|---|---|
| 14% | Passive |
| 6% | Detractors |
