14
NPS
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Rapiscan Systems
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About Rapiscan Systems' Brand
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.6/5
Customer Service
Rapiscan Systems NPS
Rapiscan Systems's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Rapiscan Systems's customers would recommend using the product based on a scale of -100 to 100.
Rapiscan Systems Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Rapiscan Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Nov 2022 33 | Nov 2022 | 33 |
Dec 2022 50 | Dec 2022 | 50 |
Jul 2023 20 | Jul 2023 | 20 |
Jan 2024 0 | Jan 2024 | 0 |
Mar 2024 25 | Mar 2024 | 25 |
Dec 2024 33 | Dec 2024 | 33 |
Jun 2025 27 | Jun 2025 | 27 |
Sep 2025 17 | Sep 2025 | 17 |
Oct 2025 23 | Oct 2025 | 23 |
Mar 2026 15 | Mar 2026 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rapiscan Systems Customer Reviews
Out of the 2 Rapiscan Systems customer reviews 1 was positive and 1 was constructive. Rapiscan Systems customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Rapiscan Systems Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Rapiscan Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rapiscan Systems Product Quality
3.1/5
Rapiscan Systems has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Rapiscan Systems Product Information
Rapiscan Systems’s product quality score is a 3.1 out of 5 as rated by its users and customers.
Rapiscan Systems Pricing
Rapiscan Systems ROI & Value For Money
3/5
Rapiscan Systems has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Rapiscan Systems Customer Satisfaction (CSAT)
Rapiscan Systems Customer Satisfaction (CSAT) Score
46 / 100
Rapiscan Systems has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rapiscan Systems Customer Service
2.6/5
Rapiscan Systems has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Rapiscan Systems's Customer Service
Website
http://www.rapiscansystems.com
Rapiscan Systems as an Employer
3.8/5
Rapiscan Systems has a 3.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Rapiscan Systems scored a 14 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Rapiscan Systems would recommend the brand to a friend. ENPS measures how likely Rapiscan Systems employees would recommend working at Rapiscan Systems to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
