22
NPS
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Rappi
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About Rappi's Brand
Provider of on-demand delivery services that connects consumers with local stores. The company designs and develops an application where users can shop for food items and groceries online and can get them delivered to their homes. It also offers delivery of food from restaurants for lunch and dinner.
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Rappi NPS
Rappi's Net Promoter Score (NPS) is a 22 with 44% Promoters, 34% Passives, and 22% Detractors. Net Promoter Score tracks whether Rappi's customers would recommend using the product based on a scale of -100 to 100.
Rappi Overall NPS
| 44% | Promoters |
|---|---|
| 34% | Passives |
| 22% | Detractors |
Rappi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 23 | Apr 2023 | 23 |
May 2023 23 | May 2023 | 23 |
Jul 2023 23 | Jul 2023 | 23 |
Aug 2023 24 | Aug 2023 | 24 |
Oct 2023 26 | Oct 2023 | 26 |
Nov 2023 25 | Nov 2023 | 25 |
Dec 2023 21 | Dec 2023 | 21 |
Feb 2024 21 | Feb 2024 | 21 |
Apr 2024 19 | Apr 2024 | 19 |
May 2024 23 | May 2024 | 23 |
Nov 2024 20 | Nov 2024 | 20 |
Dec 2024 21 | Dec 2024 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rappi NPS by Gender
Male customers rated Rappi's NPS 10 points higher than Female customers.
Male
10
Rappi's NPS was rated 10 by Male customers on Comparably.
40%
Promoters
30%
Passives
30%
Detractors
Female
0
Rappi's NPS was rated by Female customers on Comparably.
18%
Promoters
64%
Passives
18%
Detractors
Rappi NPS by Ethnicity
Rappi's NPS was rated 5 points by Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 5 | Hispanic or Latino | 5 |
Rappi NPS by Age
Rappi's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Rappi NPS by Usage
Rappi's NPS was rated the highest by customers who have used Rappi's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -29 | 1 to 2 Years | -29 |
2 to 5 Years 36 | 2 to 5 Years | 36 |
Rappi Customer Reviews
Out of the 5 Rappi customer reviews 4 were positive and 1 was constructive. Rappi customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Rappi Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Rappi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rappi Customer Loyalty Score by Gender
Male customers rated Rappi's Customer Loyalty score 6% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Rappi.
Male
73%
Yes
Female
67%
Yes
Rappi Customer Loyalty Score by Ethnicity
Rappi's Customer Loyalty score was rated 74% by Hispanic or Latino customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Rappi.
74
out of 100
Hispanic or Latino
Rappi Customer Loyalty Score by Age
Rappi's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Rappi.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 85% | 26-30 | 85% |
36-40 100% | 36-40 | 100% |
Rappi Customer Loyalty Score by Usage
Rappi's Customer Loyalty score was rated the highest by customers who have used Rappi's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Rappi Customer Loyalty Score by Industry
Rappi's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Rappi Product Quality
3.6/5
Rappi has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Rappi Product Information
Rappi’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Rappi's product the highest. Reviewers from the Business and Consumer Services industry rated Rappi the lowest at 3.1.
- Website
- www.rappi.com
- Company Size
- 201-500 Employees
Quick Insights into Rappi Product Quality
Rappi's Product Quality score was rated highest by customers who have used Rappi's products/services for 2 to 5 Years, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked Rappi Product Quality the Highest
Ranked Rappi Product Quality the Lowest
Rappi Product Quality Score by Gender
Male customers rated Rappi's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Rappi.
Male
3.6/5
Female
3.5/5
Rappi Product Quality Score by Ethnicity
Rappi's Product Quality score was rated 3.8 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Rappi.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
Rappi Product Quality Score by Age
Rappi's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Rappi.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.8 | 26-30 | 3.8 |
36-40 4 | 36-40 | 4 |
Rappi Product Quality Score by Usage
Rappi's Product Quality score was rated the highest by customers who have used Rappi's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Rappi Product Quality Score by Industry
Rappi's Product Quality score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
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Rappi Pricing
Rappi ROI & Value For Money
3.7/5
Rappi has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Rappi's overall ROI score rated by its users and customers.
Rappi Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Rappi.
Quick Insights into Rappi ROI
Rappi's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked Rappi ROI the Highest
Ranked Rappi ROI the Lowest
Rappi ROI Score by Gender
Female customers rated Rappi's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Rappi.
Male
3.4/5
Female
3.8/5
Rappi ROI Score by Ethnicity
Rappi's ROI score was rated 3.7 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Rappi.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
Rappi ROI Score by Age
Rappi's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Rappi.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.8 | 26-30 | 3.8 |
36-40 4 | 36-40 | 4 |
Rappi ROI Score by Usage
Rappi's ROI score was rated the highest by customers who have used Rappi's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Rappi ROI Score by Industry
Rappi's ROI score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Rappi Customer Satisfaction (CSAT)
Rappi Customer Satisfaction (CSAT) Score
70 / 100
Rappi has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
44%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Rappi Customer Satisfaction
Rappi's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used Rappi's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Rappi's Customer Satisfaction.
Ranked Rappi Customer Satisfaction the Highest
Ranked Rappi Customer Satisfaction the Lowest
Rappi Customer Satisfaction Score by Gender
Female customers rated Rappi's Customer Satisfaction score 20 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Rappi.
62 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 37% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 13% |
82 / 100
FemaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 64% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 0% |
Rappi Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
Rappi's Customer Satisfaction (CSAT) score was rated 73% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Rappi.
73 / 100
Very Satisfied
20%
Satisfied
53%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
7%
Very Dissatisfied
0%
Rappi Customer Satisfaction Score by Age
Rappi's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Rappi.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 62% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 36-40 | 100% |
Rappi Customer Satisfaction Score by Usage
Rappi's Customer Satisfaction score was rated the highest by customers who have used Rappi's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Rappi Customer Satisfaction Score by Industry
Rappi's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Rappi Customer Satisfaction Score by Industry",
"text": "Rappi's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Rappi's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 80
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Rappi's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
}
]
}Rappi Customer Service
3.8/5
Rappi has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Rappi's overall Customer Service score rated by its users and customers.
About Rappi's Customer Service
Address
Colombia
Website
www.rappi.com
Quick Insights into Rappi Customer Service
Rappi's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Business and Consumer Services industry.
Sign Up to unlock insights into how customers have ranked Rappi's Customer Service score.
Ranked Rappi Customer Service the Highest
Ranked Rappi Customer Service the Lowest
Rappi Customer Service Score by Gender
Female customers rated Rappi's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Rappi.
Male
3.4/5
Female
3.8/5
Rappi Customer Service Score by Ethnicity
Rappi's Customer Service score was rated 3.9 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Rappi.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
Rappi Customer Service Score by Age
Rappi's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Rappi.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.8 | 26-30 | 3.8 |
36-40 4.1 | 36-40 | 4.1 |
Rappi Customer Service Score by Usage
Rappi's Customer Service score was rated the highest by customers who have used Rappi's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Rappi Customer Service Score by Industry
Rappi's Customer Service score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Rappi as an Employer
Consumer vs. Employees
Rappi scored a 22 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Rappi would recommend the brand to a friend. ENPS measures how likely Rappi employees would recommend working at Rappi to a friend.
Net Promoter Score
22
NPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 41% | Promoters |
|---|---|
| 12% | Passive |
| 47% | Detractors |
