77
NPS
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Raritan
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About Raritan's Brand
Raritan provides technology solutions for data center power management.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.6/5
Pricing
3.9/5
Customer Service
Raritan NPS
Raritan's Net Promoter Score (NPS) is a 77 with 81% Promoters, 15% Passives, and 4% Detractors. Net Promoter Score tracks whether Raritan's customers would recommend using the product based on a scale of -100 to 100.
Raritan Overall NPS
| 81% | Promoters |
|---|---|
| 15% | Passives |
| 4% | Detractors |
Raritan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 80 | Aug 2020 | 80 |
Jun 2022 76 | Jun 2022 | 76 |
Oct 2023 77 | Oct 2023 | 77 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Raritan NPS by Usage
Raritan's NPS was rated the highest by customers who have used Raritan's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 89 | 1 to 2 Years | 89 |
2 to 5 Years 78 | 2 to 5 Years | 78 |
Raritan Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Raritan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Raritan Product Quality
4.5/5
Raritan has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Raritan Product Information
Raritan serves markets in the United States, Asia, Middle-East and Africa, Australia, and Canada. Raritan supports Web devices and offers products for small, medium, and large sized businesses.
Raritan’s product quality score is a 4.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Raritan's product the highest.
- Website
- http://www.raritan.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
Data Center Management Software
Quick Insights into Raritan Product Quality
Raritan's Product Quality score was rated highest by customers who have used Raritan's products/services for 1 to 2 Years, and rated lowest by customers from the Telecommunications industry.
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Ranked Raritan Product Quality the Highest
Ranked Raritan Product Quality the Lowest
Raritan Product Quality Score by Usage
Raritan's Product Quality score was rated 4.7 stars by customers who have used Raritan's products/services for 1 to 2 Years.
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Raritan Product Quality Score by Industry
Raritan's Product Quality score was rated 4.7 stars by both Insurance and Telecommunications industry customers.
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Raritan Pricing
Raritan ROI & Value For Money
4.6/5
Raritan has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
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Raritan Pricing Plans
Raritan has a pricing structure that accommodates small, medium, and large businesses. Starting from $3.99/month, Raritan uses a subscription model and offers the following: Costs $ 3.99 per node per month, Costs $47.88 per node billed annually, and dcTRACK DCIM Operations.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government & Legal industry. The users from the Telecommunications industry think that they had the lowest ROI from Raritan.
Who Uses Raritan?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Raritan ROI
Raritan's ROI score was rated highest by customers from the Government & Legal industry, and rated lowest by customers from the Telecommunications industry.
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Ranked Raritan ROI the Highest
Ranked Raritan ROI the Lowest
Raritan ROI Score by Industry
Raritan's ROI score was rated the highest by Government & Legal industry customers, and the lowest by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Raritan Customer Satisfaction (CSAT)
Raritan Customer Satisfaction (CSAT) Score
100 / 100
Raritan has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Raritan Customer Service
3.9/5
Raritan has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Raritan's Customer Service
Address
400 Cottontail Lane, Somerset, NJ
Website
http://www.raritan.com
Phone Number
7327648887
Consumer vs. Employees
Raritan scored a 77 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Raritan would recommend the brand to a friend. ENPS measures how likely Raritan employees would recommend working at Raritan to a friend.
Net Promoter Score
77
NPS Score
| 81% | Promoters |
|---|---|
| 15% | Passive |
| 4% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
